Member Service Representative - 12 month term

Job summary

Provide account services to members by processing financial transactions and maintaining accurate records. Proactively inform members about beneficial products and services while adhering to risk and cash management guidelines.

Job details

Member Service Representative - Part-time, 12 month term. Branch Location: Montague, PE At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future — we’d love to meet you. What You’ll Do: Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required. Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate. Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided. What You Have: Required Education and Experience High School Diploma Demonstrated experience and eagerness to provide superior customer service. Skills and Abilities Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy. Professional manner and poise, and sensitivity in dealing with confidential information and materials. Excellent verbal and written communication skills. Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies. We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team: A Strong, Positive Culture – Work with an engaged, community-focused team where collaboration, respect, and belonging come first. Competitive Compensation – Earn a market-aligned salary plus the opportunity for an annual bonus. Comprehensive Benefits – Access a flexible health and dental plan, sick time, and a Defined Contribution Pension Plan and Group Retirement Savings Plan with up to 9% employer contribution. Generous Time Off – Enjoy vacation time, personal days and two volunteer days to recharge and give back. Learning & Growth – Take advantage of tuition reimbursement, ongoing training, and career progression opportunities. Unique Employee Perks – From an annual fitness & clothing allowance to reduced rates on employee loans and mortgages, and no service fees on your banking transactions. Salary Range: $23.52 - $25.13 per hour This is a part-time 12 month term position with a minimum of 25 hours per week. Additional Details All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application, which includes a criminal check and credit check. Bondability Requirement: Candidates must meet the requirements to be bondable under a fidelity bond policy. This may include considerations such as criminal history, credit standing, and other factors assessed by our insurer. Closing Date: October 2nd, 2026 Diversity & Inclusion At Provincial Credit Union, we believe diversity makes us stronger. We invite applications from all qualified individuals and are committed to building an equitable, inclusive workplace where everyone feels valued and respected. Accommodations are available throughout the recruitment process for applicants with disabilities.

What you’ll do

Provide account services to members by processing financial transactions and maintaining accurate records. Proactively inform members about beneficial products and services while adhering to risk and cash management guidelines.

Requirements

Requires a high school diploma and demonstrated experience in providing superior customer service. Candidates must possess strong organizational skills, attention to detail, and intermediate proficiency in Microsoft Suite.

Benefits

• Health insurance • Dental plan • Defined contribution pension plan • Group retirement savings plan • Vacation time • Personal days • Volunteer days • Tuition reimbursement • Fitness allowance • Clothing allowance • Employee loan discounts • Mortgage rate discounts

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Risk Management · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Financial transactions
• Cash management
• Risk management
• Organizational skills
• Attention to detail
• Communication skills
• Microsoft suite
• Technical proficiency
• Confidentiality
• Workplace Inclusivity
• Professionalism
• Organizational Skills
• Financial Institution
• Cash Management
• Customer Service
• Communication
• Mortgage Loans
• Training And Development
• Innovation
• Loans
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Retail
• Member Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives