Technical Writer, Inflight

Job summary

The Technical Writer will lead the end-to-end revamp and consolidation of the Flight Attendant Manual to ensure compliance with Transport Canada standards. They will collaborate with subject matter experts to validate content accuracy and manage document version control throughout the project.

Job details

Job Summary Porter Airlines is seeking an experienced Technical Writer to join the Inflight Services team on a 6-month fixed-term contract. In this role, you will lead the revamp and consolidation of the Flight Attendant Manual (FAM) — a regulatory document that is central to our Aircraft Operating Certificate (AOC) consolidation. You will work independently with minimal direction, applying your aviation documentation expertise to produce a manual that meets Transport Canada standards and reflects our operational requirements across both the Dash 8 and Embraer E195-E2 fleets. This is a high-impact, deadline-driven engagement position. The successful candidate will be comfortable navigating regulatory frameworks, working closely with subject matter experts across the organization, and producing polished, compliance-ready documentation on a tight timeline. Given the candidate's profile, there is also potential to contribute to IT-adjacent Inflight and Flight Operations projects as capacity allows. Duties & Responsibilities Lead the end-to-end revamp and consolidation of the Porter Flight Attendant Manual in support of AOC consolidation Review existing FAM content across both Dash 8 and E195-E2 fleet documentation and identify gaps, inconsistencies, and areas requiring revision Rewrite, restructure, and consolidate FAM content in accordance with Canadian Aviation Regulations (CARs) and Transport Canada standards Collaborate with subject matter experts in Inflight Services, Flight Operations, Regulatory and Standards, and Training to validate content accuracy Manage document version control, revision tracking, and change management throughout the project Ensure the completed FAM is formatted, structured, and delivered to meet a tight regulatory deadline Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment Support the digitization and other IT-adjacent inflight and flight ops documentation projects as capacity allows Provide technical writing guidance and documentation best practices to Inflight Services team members where needed Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Minimum 3 to 5 years of technical writing experience, with demonstrated experience in regulatory or compliance documentation, is required Proven ability to interpret and apply Canadian Aviation Regulations (CARs) or equivalent regulatory frameworks in a documentation context, and familiarity with Transport Canada regulatory processes and AOC requirements Strong ability to work independently with minimal direction, managing competing priorities to meet hard deadlines Experience collaborating with cross-functional subject matter experts to validate technical content Exceptional written communication skills, with a high standard for accuracy, clarity, and consistency Proficiency with standard documentation and version control tools IT background or experience with digital documentation platforms, workflow tools, or process automation is preferred Experience with Embraer E-jet series or Dash 8 fleet documentation is an asset Location Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

What you’ll do

The Technical Writer will lead the end-to-end revamp and consolidation of the Flight Attendant Manual to ensure compliance with Transport Canada standards. They will collaborate with subject matter experts to validate content accuracy and manage document version control throughout the project.

Requirements

Candidates must have 3 to 5 years of technical writing experience with a focus on regulatory or compliance documentation. Proficiency in interpreting Canadian Aviation Regulations and the ability to work independently on deadline-driven projects are essential.

Listed skills

• Change Management · Preferred
• Compliance · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical writing
• Regulatory documentation
• Compliance
• Canadian Aviation Regulations
• Document version control
• Change management
• Aviation documentation
• Cross-functional collaboration
• Technical communication
• Process automation
• Safety management systems
• Digital documentation
• Workflow tools
• Regulatory frameworks
• Regulatory Process
• Regulatory Documents
• Building Consensus
• Workflow Management
• Ability To Meet Deadlines
• Results Orientation
• Regulatory Frameworks
• Business Process Automation
• Change Management
• Customer Service
• Version Control
• Communication
• Digitization
• Economics
• Hospitality
• Operations
• Technical Writing
• Consolidation
• Teamwork
• Honesty

Job areas

• Transportation
• Administrative
• Security & Safety
• Software
• Technical Writing Intern
• Technical Writer
• Authors and Related Writers
• Technical Writers