Mountain Outfitter Coffee Shop Lead (Winter)

As the Mountain Outfitters Coffee Shop Lead Hand, you support the Manager and Supervisor in overseeing daily operations. You lead by example—motivating a team, ensuring product quality, and delivering outstanding guest service. With strong attention to detail and a hands-on approach, you help create a welcoming, efficient, and high-performing café environment. Essential functions: Provide on-the-floor leadership and support to coffee shop team members. Prepare and serve a variety of quality products, including specialty coffees, pastries, and alcoholic beverages. Maintain high standards for product presentation, efficiency, and cleanliness. Accurately operate multiple POS systems, including those for café and ski and snowboard repair transactions. Oversee opening and closing procedures, ensuring readiness and smooth transitions. Maintain a safe, organized, and hazard-free workspace. Address and resolve product or service issues promptly and professionally. Follow and enforce all cash handling and security protocols. Work independently and keep operations flowing during quiet periods. Train and mentor team members, promoting service excellence and efficiency. Handle guest concerns with professionalism, always aiming to exceed expectations. Stay current on Panorama resort products, services, and promotions. Complete daily operational tasks such as merchandising, cleaning, checklists, and restocking. Prioritize and manage multiple projects and tasks simultaneously. Support rental shop operations as needed during busy periods. Experience/Requirements: High school diploma or equivalent. Previous barista experience strongly preferred. Previous leadership experience preferred. Positive, energetic, and guest-focused with strong communication skills. Strong cash handling skills with a high level of accuracy. Comfortable operating various POS and computer systems. Able to stand for extended periods. Physically capable of lifting and moving equipment up to 50 lbs. Must have (or be willing to obtain): Serving It Right certification Food Safe certification Must be of legal age to serve alcohol in British Columbia

Oversee daily coffee shop operations by leading the team and ensuring high product quality and guest service. Manage administrative tasks including POS transactions, cash handling, and opening/closing procedures.

Requires a high school diploma and certifications in Serving It Right and Food Safe. Previous barista and leadership experience are strongly preferred along with the ability to lift up to 50 lbs.

Identified from the job description. Confirm important requirements above.

• Leadership
• Barista Skills
• Guest Service
• POS Operation
• Cash Handling
• Team Mentoring
• Conflict Resolution
• Merchandising
• Inventory Restocking
• Opening and Closing Procedures

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Retail

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week