Onsite Support Worker

Job Title: Onsite Support Worker Job Type: 5-Month Temporary Full Time Evenings (35 hours/week: Thursday-Monday) Unionized position Language Requirement: English required. Reports to: Program Manager Vacancy: Existing Vacancy Job Summary: The Onsite Support Worker is responsible for providing support to the clients/ tenants of the 24-hour program. The responsibilities include providing supportive counseling, group programming, crisis intervention and assisting clients with life skills acquisition, as required. Onsite Support Workers may cover a variety of shifts including days, evenings, overnights and weekends. The position reports to the Program Manager. This position may require working in an environment with exposure to challenging conditions, including unpleasant situations and odors. The Onsite Support Worker will provide support services to acute and complex clients, including those involved in active substance use. QUALIFICATIONS Bachelor degree in social work, psychology, social sciences or equivalent educational background in a related discipline Three (3) years of experience working with clients in the areas of substance use health and mental health Two (2) years of experience working in a residential or supportive housing setting, an asset RESPONSIBILITIES Provide Group support Establish a supportive, respectful relationship with clients/ tenants Provide group intervention, advocacy and mediation when necessary Facilitate group programming Resolve disputes that may arise between clients/ tenants Support the implementation of recreational events and meaningful activities Provide Program support Provide supportive counseling and problem-solving to clients/ tenants when necessary Support new clients/ tenants in their integration to the program Foster a sense of community and connection within the Program Provide crisis intervention support including overdose response Support clients in establishing healthy sleep patterns Support clients/ tenants in following the rules and expectations of the Program Support clients/ tenants in acquiring basic life skills –personal hygiene, laundry etc. Support clients/ tenants in general domains of life: basic needs, physical and mental health, housing, financial, social, spiritual, legal, educational and vocational Work collaboratively with community partners and support the referral of clients/ tenants to external agencies as needed Support on-call Provide on-call support while on duty Debrief with day staff and supervisor, as needed Other Document as needed in the log book, incident reports, etc. Ensure documentation is up to date in the client’s file Review client files on a regular basis –be familiar with client’s overall goals and their current progress Participate in staff meetings Participate in professional development sessions Adhere to program protocols and procedures including health and safety Other related duties as determined by the Manager SUITABILITY Displays a professional approach to the work along with the values and attitudes that is in keeping with the helping professions (i.e., sensitivity, respect, understanding, sincerity, genuineness, perseverance, patience, compassion, positive outlook, non-judgmental attitude, acceptance, tolerance etc.) client-centered, caring, supportive and reliable sound judgment and common sense in decision making and problem solving; critical thinking, intelligence demonstrates initiative, creativity, flexibility and independence sense of humor commitment to work and life-long learning KNOWLEDGE Knowledge of mental health, substance use health and treatment modalities Knowledge of community resources for individuals living with mental health, substance use health and those experiencing chronic homelessness Knowledge of the Residential Tenancies Act and Tribunal processes knowledge of group dynamics theory and practice knowledge of concurrent disorders theory knowledge of ethical standards relevant to social service work (confidentiality, boundaries etc) knowledge of social problems associated with psychiatric disabilities (poverty, stigma, labeling, homelessness, oppression, addiction etc) knowledge of mental health legislation knowledge of community crises services knowledge of sleep patterns, circadian rhythms, effects of food and substances, all pertaining to establishing normal sleep patterns SKILLS connecting skills; empathy, active listening group intervention skills, including the ability to use mediation, conflict resolution, problem solving skills at a group level ability to relate to clients suing a strengths based, client-centered approach ability to work both in a team and independently interpersonal skills; ability to work closely with supervisor, colleagues and a diversity of clients conflict resolution skills professional boundaries life skills teaching crisis intervention, suicide prevention and intervention skills stress management skills counseling skills ability to manage time and resources effectively, punctuality communication skills (oral, written) record keeping skills, documentation Computer Skills (word processing, e-mail, internet)

Provide supportive counseling, crisis intervention, and group programming for clients in a 24-hour residential program. Assist tenants with life skills acquisition and coordinate with community partners for external referrals.

Requires a Bachelor's degree in social work, psychology, or a related social science. Candidates must have three years of experience in substance use and mental health, with residential experience considered an asset.

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• Supportive Counseling
• Group Facilitation
• Conflict Resolution
• Case Documentation
• Overdose Response
• Life Skills Teaching
• Mediation
• Active Listening
• Stress Management
• Interpersonal Skills
• Time Management
• Record Keeping
• Word Processing
• Client-Centered Approach
• Professional Boundaries
• Circadian Rhythm
• Empathy
• Patience
• Support Services
• Advocacy
• Ethical Standards And Conduct
• Compassion
• Psychiatry
• Teaching
• Mental Health
• Social Work
• Decision Making
• Communication
• Computer Literacy
• Confidentiality
• Creativity
• Critical Thinking
• Disabilities
• English Language
• Packaging And Labeling
• Group Dynamics
• Psychology
• Incident Reporting
• Interpersonal Communications
• Problem Solving
• Legislation
• Lifelong Learning
• Life Skills Development
• Microsoft Outlook
• Program Management
• Punctuality
• Sincerity
• Sleep Patterns
• Social Issue

• Social Services
• Healthcare
• Government & Public Sector
• Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 22, 2026

Posting language

English

Working hours

35 hours per week