Customer Service Government Representative (Contract), Bilingual or English

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire full-time representatives on contract for upcoming on-site positions in Moncton. As a Customer Service Government Representative, you will provide video call assistance on behalf of a government entity by answering citizen informational needs. This position is a 3-months temporary mandate subject to a possible extension: this is a one-of-a-kind opportunity to get to know our dynamic team! Perks of the position: * Wage of $16.50/hour; * Fully paid training; * The potential opportunity to extend your position within the team. * Exceptional Workspace – Bright, spacious office with relaxation areas, games room, prayer rooms and more to make your workday enjoyable. Your position in a glimpse: * Provide a warm, informed and solution-oriented service to each citizen requiring assistance; * Kindly assist people by: * Validating their identity through video calls; * Answering their questions related to administrative document renewal and approval processes; * Directing them to another service, if needed. * Handle calls with discretion and confidentiality. Qualifications: * You speak English or are bilingual (English and French). * Eligibility criteria: * Be available to work 7 days a week, any time between 7:00 am and 7:00 pm (EST). Full-time (35 to 40 hours) positions are available. * You must be able to work from our Moncton office [https://www.google.com/maps/place/Nordia/@46.0810632,-64.836129,17z/data=!4m14!1m7!3m6!1s0x4ca0b8f477a2bdbb:0xf26957997b7ed582!2sNordia!8m2!3d46.0810632!4d-64.8335541!16s%2Fg%2F11cn9bzfy9!3m5!1s0x4ca0b8f477a2bdbb:0xf26957997b7ed582!8m2!3d46.0810632!4d-64.8335541!16s%2Fg%2F11cn9bzfy9?entry=ttu&g_ep=EgoyMDI2MDYyMS4wIKXMDSoASAFQAw%3D%3D] for all shifts; * Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications; * Excellent communication and interpersonal skills – you enjoy helping and interacting with people! Training start date: To be confirmed At NQX [https://www.nqx.ca/], empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends. Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way [https://www.nqx.ca/careers]! Our recruitment process includes technology assisted screening to identify candidates who best match the role.

Provide video call assistance to citizens on behalf of a government entity to answer informational needs and validate identities. Handle administrative document renewal queries and direct citizens to appropriate services while maintaining strict confidentiality.

Candidates must be fluent in English or bilingual (English/French) and available to work full-time shifts between 7:00 am and 7:00 pm EST. Proficiency in navigating multiple computer applications and the ability to work on-site in Moncton are required.

• Fully Paid Training • Exceptional Workspace • Relaxation Areas • Games Room • Prayer Rooms

Identified from the job description. Confirm important requirements above.

• Communication Skills
• Interpersonal Skills
• Video Call Assistance
• Identity Validation
• Multitasking
• Computer Proficiency
• English Proficiency
• French Proficiency
• Customer Service
• Confidentiality

Minimum experience

0+ years