Sutton - Guest Service Agent - Winter 2026 / 27

Job summary

The Guest Service Agent is responsible for delivering exceptional guest experiences by managing check-ins, reservations, and inquiries. They must maintain accurate records, handle payments, and ensure public hotel spaces are well-presented.

Job details

Guest Service Agent This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role. Job Duties Greet and communicate with guests in a professional manner. Register arriving guests and assign rooms. Making and modifying reservations. Maintain an inventory of vacancies, reservations, and room assignments. Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems. Present statements of charges to departing guests and receive payment. High level of proficiency Opera/Opera Cloud Take over from the personnel on previous shifts, checking and accepting float and takings. Work closely and professionally with all hotel departments. Ensure public spaces are maintained and well presented. Perform all other duties as assigned or needed. Requirements High School Diploma, G.E.D. or equivalent Experience in customer service Strong working knowledge of hospitality industry principles, methods, practices, and techniques Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Exceptional conflict resolution, and objection handling skills Able to respond quickly in a dynamic and changing environment. Able to build and maintain lasting relationships with other departments, key business partners, and guests. Able to effectively communicate both verbally and in writing. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. PERKS Rewards & Recognition Discounted Hotel Stays for Team Members and Family & Friends rates too! 25% discount at our restaurants for up to 6 people Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care! Complimentary Stays RRSP Matching Tuition Credit Program Milestone Rewards SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. **Applications will not be accepted via email or in person. **We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE**

What you’ll do

The Guest Service Agent is responsible for delivering exceptional guest experiences by managing check-ins, reservations, and inquiries. They must maintain accurate records, handle payments, and ensure public hotel spaces are well-presented.

Requirements

Candidates must possess a high school diploma or equivalent and have prior experience in customer service. Strong proficiency in Opera software and excellent conflict resolution skills are required for this role.

Benefits

• Discounted hotel stays • Restaurant discounts • Discounted lift tickets • Employee events • Career advancement • Training program • Mental health support • Legal counseling • Financial counseling • Referral bonus • Group life insurance • Extended health care • Dental care • Vision care • RRSP matching • Tuition credit program • Milestone rewards

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Opera cloud
• Conflict resolution
• Objection handling
• Communication
• Hotel operations
• Reservation management
• Inventory management
• Cash handling
• Professionalism
• Interpersonal skills
• Problem solving
• Influencing Skills
• Influencing Without Authority
• Mental Health
• Customer Service
• Conflict Resolution
• Employee Assistance Programs
• Optometry
• Impact Assessment
• Labor Economics
• Friendliness
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks