Member Experience Supervisor (Temporary - 18 month contract)

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario we are excited to announce that we are currently seeking a full-time, Temporary Member Experience Supervisor (18-month contract) in our Espanola market. The Member Experience Supervisor reports directly to the Market Manager and with guidance of the leader, makes functional or operational decisions. Primary duties include day-to-day observation and assistance of front-line staff, vault responsibilities, and backup for the branch. Performs a variety of account maintenance activities and assists membership with any questions or problems that arises. Preferred candidates will possess the following qualifications: * College diploma (E.G.: Business Administration, Accounting, Marketing) or high school diploma and equivalent experience. * A minimum of four years’ related financial services experience. * Leadership experience. * Commitment to continuous learning within the scope of the duties to keep pace with changes relative to the job function. Employee Perks & Benefits: * Do Some Good Employee Volunteer Program * Employee Win/Win Program to support local charities * Staff rates on a variety of products & services * Professional development Starting Wage: $27.68/hour Deadline for Applications: July 17, 2026 We thank all applicants - however only those selected for an interview will be contacted. Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department [[email protected]].

The supervisor oversees day-to-day front-line staff operations and manages vault responsibilities. They also perform account maintenance and assist members with financial questions and problems.

Candidates should have a college diploma in business or accounting, or a high school diploma with equivalent experience. A minimum of four years of financial services experience and leadership experience are required.

• Employee Volunteer Program • Employee Win/Win Program • Staff Rates On Products & Services • Professional Development

Identified from the job description. Confirm important requirements above.

• Leadership
• Financial Services
• Account Maintenance
• Vault Management
• Staff Supervision
• Customer Service
• Operational Decision Making

Minimum education

Associate degree

Minimum experience

2+ years