Bell Attendant

Job summary

The Bell Attendant is responsible for providing luggage handling services and assisting guests with reservations, transportation, and mobility needs. They must maintain high standards of cleanliness in the lobby and elevators while delivering world-class guest service.

Job details

Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them! IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13526.htmld BELL ATTENDANT Contract $18.34 Application Deadline: September 27, 2026 Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you. The job involves: Providing luggage handling to guest rooms upon arrival and departure Assisting with reservations for restaurants, taxi’s or limousines and completing mandatory paperwork/forms Assisting guests with lost and found, internet access issues, and retrieving personal belongings Maintaining high standards of cleanliness in the lobby and elevators Provide remarkable service by facilitating access to scooters and signing out Wheelchairs for guests with mobility needs Assisting room service with tray runs Reacting to business fluctuations while maintaining a commitment to world class guest service Handling high volumes of guest interactions for long periods of time Making decisions pertaining to the betterment of the guest’s stay Standing for extended periods of time Working safely, and in compliance with OH&S policies and legislation Thorough knowledge of all activities and promotions occurring at our casino properties Working independently and as one team that supports and helps one another Flexibility to support a 24/7 operation The ideal candidate has: Training or classes taken in a hotel or hospitality related field Knowledge of Niagara Falls and surrounding areas Sense of urgency, accountability and a high level of integrity and confidentiality Excellent organizational skills and multitasking skills and the ability to prioritize tasks and meet deadlines, attention to detail and high service standards Exceptional communication and interpersonal skills, the ability to speak multiple languages Proficiency using Micros software We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy We thank all applicants for their interest, however, only those selected for an interview will be contacted Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos

What you’ll do

The Bell Attendant is responsible for providing luggage handling services and assisting guests with reservations, transportation, and mobility needs. They must maintain high standards of cleanliness in the lobby and elevators while delivering world-class guest service.

Requirements

The ideal candidate should have training or experience in a hospitality-related field and possess excellent communication and multitasking skills. Proficiency in Micros software and knowledge of the Niagara Falls area are highly desired.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luggage handling
• Customer service
• Multitasking
• Communication
• Interpersonal skills
• Organizational skills
• Micros software
• Problem solving
• Attention to detail
• Time management
• Prioritization
• Detail Oriented
• Artificial Intelligence
• Organizational Skills
• Accountability
• Interpersonal Communications
• Customer Service
• Ability To Meet Deadlines
• Confidentiality
• Service Standards
• Cleanliness
• Personalized Service
• Reservations
• Business Cycle
• Front Office

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Bell Attendant
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops