People Services Specialist - Abilities and Claims Management (18-month Term)

New Flyer is North America’s heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Building on its 90+ year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies. POSITION SUMMARY This is an 18-month term position starting in August 2026. The People Services Specialist is a key member of the People & Culture team, providing HR support across the organization with a focus on ability and claims management, including the coordination of occupational and non-occupational accident/injuries and all aspects of the claims process and return to work programs. This role coordinates health issues related to early and safe return to work programs and is responsible for continually improving New Flyer's claims management performance through the development and implementation of prevention-focused programs. WHY JOIN US: Be a part of a team leading the world’s electrification of mass mobility Passionate about creating a better product, a better workplace, and a better world Inclusive workplace culture that values and empowers team members. On-the-job training in a continuous learning environment (we invested $15.9 million in 2024) We are proudly named one of Manitoba’s Top 25 employers WHAT YOU WILL DO: Lead the administration, coordination, tracking, and documentation of occupational and non-occupational illness and injury with providers including WCB, STD, LTD and MPI claims Liaise with the medical community and external providers to support claim management and coordinate return-to-work plans Provide guidance regarding disability management issues and employee claims status Work closely with employees and leaders to support and facilitate successful return-to-work programs and provide training on disability and claims management processes Coordinate programs and services related to ability, health, and wellness education, using trends to inform focus areas Promote positive employee relations in support and achievement of attendance and claims management programs and strategies Provide advice and guidance in areas of employee and labor relations, harassment/conflict, and progressive discipline issues WHAT YOU NEED TO BE SUCCESSFUL: Post-secondary education in Human Resources, or a related field, with certification in Return to Work Coordination, Disability Management, or equivalent experience 2-3 years of HR experience with a focus on employee and labour relations, disability case management and return to work programs. Strong working knowledge of HR legislation, employment standards, ability management principles, Occupational Health and Safety, and Worker's Compensation Legislation. Proficiency in Microsoft 365 Suite, including Word, Excel, PowerPoint, Visio, OneNote, and Teams. Ability to stay organized in a high-volume environment and shift priorities quickly as needed. Excellent communication and interpersonal skills with the ability to build relationships and influence stakeholders. OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com. New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.

Lead the administration and coordination of occupational and non-occupational illness and injury claims with providers like WCB and STD. Facilitate successful return-to-work programs and provide guidance on disability management and labor relations issues.

Requires post-secondary education in Human Resources or a related field with certification in Return to Work Coordination or Disability Management. Candidates need 2-3 years of HR experience focusing on employee/labour relations and disability case management.

• On-the-job training • Inclusive workplace culture

Identified from the job description. Confirm important requirements above.

• Claims Management
• Return to Work Coordination
• Disability Management
• Employee Relations
• Labour Relations
• Occupational Health and Safety
• Worker's Compensation Legislation
• Microsoft 365
• Stakeholder Influence
• Case Management

Minimum education

Bachelor’s degree

Minimum experience

2+ years