Protection Officer (Security Operations Specialist)

---------------------------------------- Protection Officer (Security Operations Specialist) Competition: 26-OC-88 Posting date: August 4, 2026 Closing date: August 17, 2026 Department: Protection Services Hours of work: Work a combination of day shifts (07:00-19:00) and night shifts (19:00-07:00), the rotation is based on 7 days in a 14-day period (2 on, 2 off, 3 on, 3 off, etc.) Employment Tenure: * 2 positions Determinate, full-time, 40 hours per week (Start date: September 1, 2026 / End date: March 31, 2027). The positions may be subject to renewal in April 2027 via a competitive process based on the organization's operational needs and financial situation. Classification: Band 3 Salary: $63,588 - $74,779 /Year (Hourly rate starting at $ 30.57/hour) Number of Positions: 2 Language Requirements:  English BBB / French BBB (reading, writing, oral) (A: beginner, B: intermediate, C: advanced) Affiliation:  P.S.A.C. **Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa, ON ---------------------------------------- Job Summary Under the direct supervision of the National Gallery of Canada’s Duty Officer, you will be responsible for monitoring and operating centralized Fire, HVAC, CCTV, and Security systems in a dedicated Security Operations Centre (SOC). You will initiate and coordinate appropriate emergency response, and control all security communications, including multiple radio channels, Email, MS Teams, intercoms, and telephones. While not on duty in the SOC, you will conduct patrols of on and off-site storage locations, initiate investigations, inspections, write incident reports, and provide emergency response while not posted in the SOC. You will also be involved with security functions during various Special Events and VIP functions. The National Gallery uses a hybrid security force with a core in-house Protection Services team and a separate contract guard force. We are a client-facing institution, and you will be actively interacting with the public to resolve and de-escalate potential issues. Benefits * Public Service Health Care Plan. * Employee and Family Assistance Program. * Red Cross First Responder Training. * Mental Health First Aid Training. * Up to $300 re-imbursement every two years towards CSA approved protective footwear. * Free parking in an on-site underground garage. * Easy access by public transit to the Gallery, downtown Ottawa. * Secure on-site indoor bicycle storage. * Staff showers and change rooms. * On-site staff discounts at the Boutique, Coffee Shop, and National Gallery of Canada Cafeteria. * Free admission to the National Gallery Collection and Special Exhibitions ---------------------------------------- Requirements Education * Post-secondary diploma/degree in a security related field; or an acceptable combination of education, experience, and training. Licences/Certifications * Current Standard First Aid with CPR/AED Level C. * Valid driver’s license & driving record in good standing (proof will be required on the hiring date). Work experience * At least 12 months of experience as a security professional or in a relevant field (law enforcement, military, 911, emergency operations centre) * Experience working in a Security Operations Centre or in an investigative role would be an asset. * Experience in customer service, de-escalation protocols, and dealing with difficult situations. Skills/abilities * Knowledge of public safety, security procedures, and emergency protocols. * Excellent verbal and written communication skills in both official languages (BBB level). * Sound judgement, de-escalation, and decision-making skills under pressure. ---------------------------------------- Condition of Employment * Must meet the bilingual requirement to be invited to the interview process. * Must have a valid drivers’ license, and current Standard First Aid with CPR/AED Level C. * Secret Status - this factor is not used at the pre-selection stage. ---------------------------------------- Additional Information * A variety of assessment tools may be used to assess candidates. * Alternative selection tool methods and/or reasonable accommodation are available upon request. * Candidates are entitled to participate in the selection process in the official language of their choice. * Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada. ---------------------------------------- Values The National Gallery of Canada is dedicated to fostering an inclusive environment that values and celebrates the diverse life experiences, voices, and histories of all individuals. We encourage applications from individuals belonging to Indigenous, Black, and racialized communities, women, persons with disabilities, and members of 2SLGBTQI+ communities.

The Protection Officer monitors and operates centralized security, fire, and building systems within a Security Operations Centre. They also conduct physical patrols, manage emergency responses, and interact with the public to ensure safety during daily operations and special events.

Candidates must possess a post-secondary diploma or degree in a security-related field and at least 12 months of relevant professional experience. A valid driver's license and current Standard First Aid with CPR/AED Level C certification are mandatory.

• Public Service Health Care Plan • Employee and Family Assistance Program • Red Cross First Responder Training • Mental Health First Aid Training • Protective footwear reimbursement • Free parking • Secure indoor bicycle storage • Staff showers and change rooms • Staff discounts • Free admission to the National Gallery

• Customer servicePreferred
• First AidPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Security operations
• Emergency response
• CCTV monitoring
• Fire system operation
• HVAC system operation
• Incident reporting
• Customer service
• De-escalation
• Communication
• Public safety
• Radio communication
• Investigation
• First aid
• CPR
• AED
• Decision-making
• Emergency Response
• Physical Security Operations
• Automated External Defibrillator (AED) Certification
• De-escalation Techniques
• Good Driving Record
• Cardiopulmonary Resuscitation (CPR) Certification
• Valid Driver's License
• Microsoft Teams
• American Red Cross (ARC) Certification
• First Aid
• HVAC
• Multilingualism
• Certified First Responder (CFR)
• Decision Making
• Customer Service
• Disabilities
• English Language
• French Language
• Incident Reporting
• Law Enforcement
• Mental Health First Aid
• Operations
• Public Service
• Writing
• Certified Safety Auditor
• Security Systems

• Security & Safety
• Government & Public Sector
• Customer Service & Support
• Administrative
• Security Operations Specialist
• Military Officer
• Commissioned Armed Forces Officers
• Military Officer Special and Tactical Operations Leaders, All Other
• Military-only occupations

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week