Credit Representative

COME GROW WITH US! McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow. We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011. ABOUT THE OPPORTUNITY: McDougall Energy is looking for a detail-oriented Credit Representative with a positive attitude to join our team on a 12-month contract. Reporting to the Credit Manager, this Credit Representative is responsible for collections, while ensuring customer satisfaction and retention. Responsibilities include: * Monitor customer accounts for compliance with credit policies, review and investigate all past due accounts, and contact customer regarding collection of outstanding balances. * Review Accounts Receivable aging list and credit warning reports in assigned portfolio of accounts. * Identify and investigate all past due accounts, budgets, and Non-Sufficient Funds. * Complete risk analysis for customers with past due accounts. * Respond to customer inquiries and resolve concerns in a timely, efficient manner resulting in achievement of first call resolution targets. * Participate in the management of incoming calls. * Participate and facilitate the management of residential budgets payments. ABOUT YOU: * Ideally 3 years’ experience working in Credit or Accounts Receivable environment * Excellent time management and organizational skills, including the ability to effectively prioritize a significant workload * Ability to handle large volumes of data with attention to detail and high level of accuracy * Excellent communication, interpersonal and negotiation skills, including the ability to handle sensitive communications * Excellent analytical and problem-solving skills * Strong computer proficiency; intermediate knowledge of Microsoft Office Suite; Excel, Word * Ability to work independently and in a team environment * Experience working with an ERP system an asset WHAT WE OFFER: We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally. We offer a comprehensive total rewards package including: * Pay: $24.50 per hour * Employee Assistance Program (EAP) Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers [http://www.mcdougallenergy.com/careers]. McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

The Credit Representative is responsible for managing collections and monitoring customer accounts for compliance with credit policies. This includes investigating past due accounts, performing risk analysis, and resolving customer inquiries to ensure retention.

Ideally requires 3 years of experience in a Credit or Accounts Receivable environment with strong proficiency in Microsoft Office. Candidates must possess excellent organizational, communication, and analytical skills to handle large volumes of data accurately.

• Employee Assistance Program (EAP) • On-the-job Training • Professional Courses • Peer Learning

Identified from the job description. Confirm important requirements above.

• Collections
• Accounts Receivable
• Risk Analysis
• Negotiation
• Time Management
• Analytical Skills
• Problem-solving
• Microsoft Excel
• Microsoft Word
• ERP Systems
• Communication
• Interpersonal Skills

Minimum experience

2+ years