Loro Piana, Seasonal Store Specialist - Yorkdale

Job summary

The Store Support Specialist facilitates the sales process and elevates the client experience through hospitality, product expertise, and personalized outreach. They also provide operational support by maintaining store displays, managing inventory, and updating CRM data.

Job details

Position We are seeking a Seasonal Store Support Specialist to join our team at Loro Piana. As a Store Support Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks across the business. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives. Job Responsibilities Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards. Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience. Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales. Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences. Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest. Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines. Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations. Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business. Profile 2+ years of sales or sales support experience, preferably in a luxury retail environment. Proficient in Microsoft Office, SAP, and other digital tools. Excellent attention to detail, customer service, and teamwork skills. General knowledge of sales, operations, and inventory. Ability to lift and move up to 40 pounds.

What you’ll do

The Store Support Specialist facilitates the sales process and elevates the client experience through hospitality, product expertise, and personalized outreach. They also provide operational support by maintaining store displays, managing inventory, and updating CRM data.

Requirements

Candidates must have at least 2 years of sales or sales support experience, preferably in luxury retail. Proficiency in Microsoft Office and SAP is required, along with the ability to lift up to 40 pounds.

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Product knowledge
• Clienteling
• CRM
• Visual merchandising
• Inventory management
• Microsoft Office
• SAP
• Communication
• Teamwork
• Attention to detail
• Hospitality
• Administrative support

Job areas

• Retail
• Customer Service & Support
• Sales
• Administrative