Customer Service Representative - Recreation (Casual Positions)

Job summary

The CSR serves as the first point of contact for guests, processing financial transactions and enforcing facility rules. They are also responsible for drafting correspondence and maintaining electronic and physical department records.

Job details

Employment Opportunity Customer Service Representative - Recreation (Casual Positions) Work Location: Bold Centre, Lac La Biche, Alberta Lac La Biche County is an organization driven by principles surrounding Excellence, Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees enjoy the charm of working in the Lakeland Region, away from the hustle and bustle of the big city while still being able to enjoy a diverse, fast paced and fulfilling work environment. Our community is known to be one of the most diverse and unique communities in Alberta. Not only is it rich in history and culture, but it is also surrounded by forests, parks, lakes, and golden sand beaches! We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and inclusion in our workplace. Purpose of the position Reporting to and under the general direction of the Supervisor, the CSR provides quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to moderate problems. Technical Duties Assumes first point of contact with guests using County recreation facilities and related programs. Processes transactions, cancellations, issues refunds, and completes cash outs and other financial transactions within authority while adhering to established processes. Enforces applicable policies, facility rules and conditions of use. Drafts, seeks approval, proofreads, and sends emails, data, reports, applications, documents, forms, and other correspondence on behalf of the department. Creates, inputs, and organizes related department files and records into electronic databases and physical locations. General Responsibilities Maintains excellent customer service with colleagues, customers, members of Council, local stakeholders, and the public. Fosters a positive work culture and assists in continuously improving the County culture. Other related duties and emergency response as assigned. Want to be a part of our County team? To be successful in this position, you will hold these qualifications: Grade 12 Diploma Certificate in Business Administration, or a related field. Diploma preferred. Customer Service-related training is an asset. Standard First Aid, CPR ‘C’, AED certifications or willing to obtain. 1-2 years related work experience. Bring superior customer service and a high level of professionalism in public relations. Demonstrate organizational and time management skills. Strong computer skills in MS Office Suite (Excel, Word, PowerPoint, Teams, Outlook), PerfectMind software Cash handling/POS system experience an asset. Demonstrate the ability to work well independently and as part of a team. Position Details Schedule: Casuals are called in to work on an as needed basis. Shift may involve days, evenings or weekends, but you can specify your availability in your cover letter! Location: Bold Centre Hourly wage range: $23.50 to $33.35 depending on qualifications and experience Casuals receive: An all access pass to Bold Centre Multiplex & Aquatics Centre and access to TELUS Health EFAP If this sounds like you, please proceed with your application by submitting a cover letter quoting 76-CSR-26 CSR Casual and resume directly online at Lac La Biche County - Available Careers . Click into the Competition, and then the Apply Now button in the right hand corner to upload your resume and cover letter. For more information regarding specific position responsibilities and required abilities/ qualifications, please refer to the attached job description (if applying outside of our Lac La Biche County website, the full Job Description will be available once you start your application process) Applications received may be considered for other positions at the same classification level within six months. We thank all applications, however, only those short listed for an interview will be contacted.

What you’ll do

The CSR serves as the first point of contact for guests, processing financial transactions and enforcing facility rules. They are also responsible for drafting correspondence and maintaining electronic and physical department records.

Requirements

Candidates need a Grade 12 diploma and 1-2 years of related experience, with a business administration diploma preferred. Required certifications include Standard First Aid, CPR 'C', and AED, along with proficiency in MS Office and PerfectMind software.

Benefits

• All access pass to Bold Centre Multiplex & Aquatics Centre • TELUS Health EFAP

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• Organization · Preferred
• CPR · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• POS Systems
• MS Office Suite
• PerfectMind Software
• Time Management
• Public Relations
• Organization
• First Aid
• CPR
• AED Certification
• Financial Transactions

Job areas

• Customer Service & Support
• Sports & Recreation
• Government & Public Sector
• Administrative