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Job summary

The lead is responsible for managing student engagement, the Business Design Initiative's community of practice, and all related administrative and communication functions. They will collaborate with the Academic Director to design programs that enhance the student experience and foster meaningful industry partnerships.

Job details

Date Posted: 09/14/2026 Req ID: 50167 Faculty/Division: Rotman School of Management Department: Joseph L. Rotman School of Management Campus: St. George (Downtown Toronto) Description: The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here’s where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life. Business Design is Rotman’s approach to learning and acting in innovative ways using human-centered design methods. It allows current and future leaders to learn about what both customers need and stakeholders want. Rotman’s Business Design Initiative (BDI) encompasses all design-related education and community engagement activities. BDI’s mission is to integrate business design into the business school curriculum in order to position Rotman as a leader in business design education and to increase the competitiveness of our students seeking industry roles. Reporting to the Academic Director of the Business Design Initiative (BDI), the Strategic Engagement and Experience Design Lead is responsible for leading Student Engagement and BDI’s Community of Practice. The incumbent is accountable for all administrative functions related to the BDI and its performance including management of the Administrative & Communications Assistant, budgets and planning, and is the primary contact for all matters relating to the BDI. The Strategic Engagement and Experience Design Lead will work to understand the needs of BDI’s student stakeholders and will collaborate with the Academic Director to design programs that elevate their experience at Rotman and create meaningful connections with industry partners. They will also keep a pulse on shifts in the business design space in industry and develop programs that continue to position Rotman/BDI as a thought leader in business design and human centered innovation. The role is involved with all co-curricular program design, development and management. The Strategic Engagement and Experience Design Lead will be participating in advisory boards and committees. The incumbent must develop and maintain strong and productive relationships across varied constituent groups both internally at Rotman and at other faculties. QUALIFICATIONS EDUCATION: An MBA with a focus on human-centered design is required or an equivalent combination of education and experience. A deep understanding of a range of design methodologies for business innovation and human-centered design and familiarity with Rotman’s Business Design methodology is an asset. EXPERIENCE: A minimum of 5 years of industry related experience in business design or related fields such as service design or customer experience (CX). Candidates must have worked directly with senior management across multiple stakeholders and can demonstrate experience in developing strong partnerships and alliances, relationship management, contract negotiations/development. Experience with managing employees. SKILLS: Superior interpersonal and communication skills are required to manage BDI’s relationships with highly diverse and demanding community of both internal (including students, faculty, university administrators, staff and alumni) and external (corporate partners, other academic institutions, professional associations) stakeholders. Strong financial management skills including budget preparation, variance analysis and cost reconciliations. Strong negotiations, critical thinking, political acumen, persuasion and contract development skills OTHER: Ability to demonstrate maturity, professionalism and empathy, and be able to adjust their engagement style to meet stakeholders’ needs. Strong strategic leadership with the ability to define vision and priorities, governance structures, organizational design and resource plans. Independent decision-making, problem finding and creative problem solving. Entrepreneurial leadership with the ability to create and execute new initiatives. Self-motivated and confident with sound judgement and keen diplomatic skills. NOTE: This is a term position ending June 2028. Closing Date: 09/22/2026, 11:59PM ETEmployee Group: SalariedAppointment Type: Budget - TermSchedule: Full-TimePay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $93,592 - $109,190 -- Broadband Salary Range: $93,592 - $155,985Job Category: Administrative / Managerial

What you’ll do

The lead is responsible for managing student engagement, the Business Design Initiative's community of practice, and all related administrative and communication functions. They will collaborate with the Academic Director to design programs that enhance the student experience and foster meaningful industry partnerships.

Requirements

Candidates must hold an MBA with a focus on human-centered design or equivalent experience, along with at least 5 years of industry experience in business design or customer experience. Strong leadership, financial management, and interpersonal skills are essential for managing diverse internal and external stakeholders.

Listed skills

• Critical Thinking · Preferred
• Communication Skills · Preferred
• Stakeholder Management · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business design
• Human-centered design
• Strategic leadership
• Relationship management
• Financial management
• Budget preparation
• Variance analysis
• Contract negotiation
• Critical thinking
• Political acumen
• Persuasion
• Program design
• Stakeholder management
• Entrepreneurial leadership
• Communication skills
• Creative problem solving
• Empathy
• Program Design
• Relationship Management
• Professionalism
• Organizational Design
• Diplomacy
• Variance Analysis
• Human-Centered Design
• Administrative Functions
• Thought Leadership
• Planning
• Self-Motivation
• Research
• Broadband
• Service Innovation
• Management
• Decision Making
• Customer Service
• Communication
• Contract Negotiation
• Creative Problem Solving
• Critical Thinking
• Curriculum Development
• Entrepreneurial Leadership
• Experience Design
• Financial Management
• Governance
• Leadership
• Innovation
• Negotiation
• Persuasive Communication
• Service Design
• Strategic Leadership
• Student Engagement

Job areas

• Education
• Management & Leadership
• Administrative
• Consulting
• Art & Design
• Experience Design Lead
• Personal Financial Advisor (General)
• Financial and Investment Advisers
• Personal Financial Advisors