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Job summary

Supervise housekeeping, host, and front desk teams to ensure operational standards and quality control are maintained. Assist the Hotel Manager with inventory, training, and resolving guest complaints to personalize the guest experience.

Job details

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role. Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day. • $20/day housing and meals • End‑of‑season retention bonus up to $1.00/hr ROLE & RESPONSIBILITIES As a Glacier View Lodge Hotel Supervisor, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following: Assists Housekeeping team in all areas of daily housekeeping service Manages Housekeeping, Host and Front Desk teams on Manager’s scheduled days off and all other times as required Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained Assists the Hotel Manager in maintaining quality control in all areas of the Lodge Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures Enforces all company policies and regulations Other duties as assigned REQUIRED SKILLS & QUALIFICATIONS Previous supervisory experience in housekeeping, front desk and or hotel operations required A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job Enjoy working autonomously and independently - Current Alberta Pro Serve Certification (Required) Process information quickly and take initiative to recommend solutions to challenges Stay cool under pressure by being resilient, adaptable and flexible Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position! Previous cash handling, hotel front desk, hotel night auditing experience, assets Ability to think outside the box with quick, thoughtful judgement and a positive attitude Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision Able to lift 50 pounds (suitcases, laundry bags and mail) Guest service-oriented mindset and a passion for delivering memorable experiences Enjoy working with a team in a busy, fast-paced environment Exceptional guest-service skills and a friendly, approachable, interactive nature Guest service-oriented mindset and highly attentive to detail Seeking mature, energetic, dependable candidate that is self-motivated with little supervision Very important: must be flexible to work mornings, evenings or night shifts as required The starting wage for this role is $22.00/hour. About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders. What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories PURSUIT PERKS Join an inclusive, global team and make life-long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

What you’ll do

Supervise housekeeping, host, and front desk teams to ensure operational standards and quality control are maintained. Assist the Hotel Manager with inventory, training, and resolving guest complaints to personalize the guest experience.

Requirements

Requires previous supervisory experience in hotel operations and a current Alberta Pro Serve Certification. Candidates must be able to lift 50 pounds and be flexible to work various shifts in a fast-paced environment.

Benefits

• On-site Accommodations • Three Hot Meals Per Day • End-of-season Retention Bonus • Free Access to Pursuit Attractions • Discount for Friends on Attractions • Discounts on Hotel Stays • Discounts on Dining • Discounts on Retail • Subsidized Mental Health and Wellness Resources

Listed skills

• Control · Preferred
• Training · Preferred
• Front Desk · Preferred
• Housekeeping · Preferred
• Health · Preferred
• Teams · Preferred
• Quality Control · Preferred
• Process · Preferred
• Time · Preferred
• complaints · Preferred
• positive · Preferred
• Flexible · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervisory Experience
• Housekeeping Management
• Front Desk Operations
• Guest Service
• Cash Handling
• Night Auditing
• Time Management
• Organization
• Conflict Resolution
• Inventory Control
• Training
• Attention To Detail
• Hotel Operations
• Energetic
• Supervision
• Lifting Ability
• Follow Through
• Positivity
• Resilience
• Self-Motivation
• Auditing
• Mental Health
• Housekeeping
• Customer Service
• Creativity
• Discounts And Allowances
• Imagination
• Innovation
• Linens
• Proactivity
• Team Oriented
• Customer Complaint Resolution
• Quality Control
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Hotel Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers