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Job summary

The Team Coordinator is responsible for scheduling nursing and support staff while ensuring effective communication between patients, families, and healthcare providers. They also perform essential administrative duties, including managing referrals, updating databases, and handling inbound inquiries.

Job details

Who We Are CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario. Overview CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have immediate TEMPORARY Full Time openings in the Tillsonburg office! Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings. Full time roles include shifts every other weekend and there is an opportunity to pick up additional shifts. What We Offer Incentives and Perks Meaningful, fulfilling work, helping patients and their families behind the scenes Supportive team environment and a great corporate culture Paid orientation and comprehensive training and onboarding Hands on mentoring and leadership support Opportunities to volunteer in countries with limited access to healthcare services This position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $19.67 to $26.40, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience. What The Role Involves You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees Receiving routine referral/intake information from funders and private-pay clients Developing and coordinates service schedules while considering relevant factors Informing workers of new assignments and changes to their schedules Entering relevant information into the automated information system/database Producing schedules and reports on regular basis, and on request of the Supervisor Receiving and manage inbound telephone calls and email inquiries related to service Performing other administrative duties Other duties as required What You Bring A strong desire and commitment to making a difference in the lives of their patients Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required Exceptional interpersonal and customer service skills Ability to work both independently and as part of a team Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel A strong attention to detail and the ability to learn new systems and databases Effective verbal and written communication skills Non-traditional hours, including evenings and weekends are required Experience in the health care field an asset A Clear background check . CarePartners In Your Community In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009. Accessibility CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process. Artificial Intelligence CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness. This job posting is available due to an existing vacancy.

What you’ll do

The Team Coordinator is responsible for scheduling nursing and support staff while ensuring effective communication between patients, families, and healthcare providers. They also perform essential administrative duties, including managing referrals, updating databases, and handling inbound inquiries.

Requirements

Candidates must have at least one year of relevant administrative or customer service experience and possess strong proficiency in Microsoft Office. A post-secondary education is preferred, and the ability to work non-traditional hours, including evenings and weekends, is required.

Benefits

• Paid orientation • Comprehensive training • Onboarding • Hands on mentoring • Leadership support • Volunteer opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Scheduling
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Data entry
• Communication
• Interpersonal skills
• Attention to detail
• Time management
• Administrative support

Job areas

• Administrative
• Healthcare
• Customer Service & Support