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Job summary

The Concierge is responsible for greeting residents and visitors while ensuring the security and safety of the property through access control and patrols. They also provide administrative support to the Property Manager and assist with resident inquiries and package management.

Job details

Barbican Property Management, a division of Century Group is a trusted and professional, people-centred Property Management Company. As part of Century Group, a BC-owned real estate development company, Barbican has over 65 years of experience in managing a mixed portfolio of commercial, residential and retail properties in the Metro Vancouver region located in desirable neighbourhoods, close to amenities, and many in vibrant mixed-use communities. What can we offer you? Barbican offers our team members a variety of benefits, including competitive salaries, health benefits which includes a healthcare spending account, maternity leave top-up program, matching pension plan (DCPP), and the ability to advance your career through training and development opportunities! As a part of Century Group Lands Corporation, career growth opportunities are available across a diverse group of companies. Apply now to discover your next career move! Role Summary As a Concierge, you play a vital role in creating a positive and welcoming environment for residents and visitors. Reporting to the Property Manager, you will be responsible for greeting, assisting, and ensuring the safety and satisfaction of everyone entering the property. Your excellent customer service skills, attention to detail, and ability to handle various tasks will contribute to the overall success and reputation of the property. Shift: Saturdays & Sundays from 10am-4pm Please note this is a temporary position for an estimated 6 month duration. Key Accountabilities Warmly greet and welcome all residents, guests, and visitors to the property. Display a professional demeanor and provide a friendly atmosphere. Conduct access control to ensure the security and safety of the property. Answer phone calls in a professional manner. Receive and manage packages as required. Perform interior and exterior patrols, including parking lots, stairwells, hallways, and common areas as needed. Answer all resident questions promptly and accurately. Provide excellent customer service to meet residents' needs. Coordinate with onsite contractors as required. Assist in marketing the property by coordinating guests', tenants', and visitors' needs. Display a warm and professional greeting to all entering the property. Maintain accurate records of service requests and their status. Respond promptly and accurately to resident inquiries. Arrange and confirm recreational, dining, and business activities. Maintain a file of services including transportation sources, accommodations, and referral contacts. Provide administrative assistance to the Property Manager and the property management team. Follow security and emergency procedures, responding to emergency situations efficiently and calmly. Perform other duties as assigned. Education & Experience Strong knowledge of the surrounding area and all recreational, hospitality, and business-related information. Customer Service experience is an asset Required Knowledge, Skills & Abilities Excellent customer service skills. Computer skills, including proficiency in Google Workspace (Gmail, Google Docs etc.) Yardi experience is a plus. Good communication skills. Availability to work afternoon/evening shifts. Ability to comprehend and interpret instructions, short correspondence, and memos. Strong written and verbal communication skills with a professional customer service orientation. Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense CG1

What you’ll do

The Concierge is responsible for greeting residents and visitors while ensuring the security and safety of the property through access control and patrols. They also provide administrative support to the Property Manager and assist with resident inquiries and package management.

Requirements

Candidates should possess strong customer service skills and proficiency in Google Workspace, with Yardi experience considered an asset. The role requires the ability to handle security procedures and maintain professional communication in a residential property setting.

Benefits

• Competitive salaries • Health benefits • Healthcare spending account • Maternity leave top-up program • Matching pension plan • Training and development opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Google Workspace · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Access control
• Google workspace
• Communication skills
• Attention to detail
• Problem solving
• Yardi
• Administrative support
• Security procedures
• Emergency response
• Administrative Support
• Professionalism
• Real Estate Development
• Yardi (Property Management Software)
• Access Controls
• Customer Service
• Communication
• Computer Literacy
• Training And Development
• Emergency Procedures
• Property Management
• Gmail
• Google Docs
• Marketing
• Memos
• Telephone Skills
• Verbal Communication Skills
• Google Workspace
• Detail Oriented

Job areas

• Customer Service & Support
• Security & Safety
• Administrative
• Hospitality
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges