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Job details

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a current vacant role, and the successful candidate will be hired into an existing open position. Pay Rate: $17.95/hour. About the Role: A successful candidate will be part of the Technology & Support Services department, working on the Employee Technology Services team providing tier 1 technical support to the staff of a Healthcare Technology Client, as well as their T Bar in the Toronto, Downtown Office (The Well) Key Responsibilities: •Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department. •Ensure proper routing of cases to correct teams within and outside the TSS department based on requested work or reported issue •Help in setup and deployment of standard configurations for laptop computers and mobile devices •Onboarding, Technology support and Help Desk solutions for the Toronto, Downtown Office (The Well). •Investigating, providing and documenting workarounds for newly discovered incidents

What you’ll do

Provide initial tier 1 technical support and triage for cases submitted to the Technology & Support Services department. Handle the setup, deployment, and onboarding of technology for the Toronto Downtown office.

Requirements

The candidate must be able to investigate and document workarounds for new incidents and manage standard configurations for laptops and mobile devices. No specific educational or years of experience requirements are explicitly listed.

Listed skills

• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Tier 1 Technical Support
• Triage
• Case Routing
• Laptop Deployment
• Mobile Device Configuration
• Onboarding
• Incident Documentation
• Technical Troubleshooting

Job areas

• Customer Service & Support
• Technology
• Consulting
• Healthcare