If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

Calgary Housing (CH) is a wholly-owned subsidiary of The City of Calgary. CH is a purpose-driven social enterprise and the largest housing operator in Calgary, providing safe and affordable housing to more than 27,000 Calgarians. As a Business Process and Change Consultant, you will lead corporate business process strategy, redesign and change implementation for complex, cross-functional initiatives that impact citizen-facing and internal services. You will facilitate end-to-end transformation from manual to automated workflows, translating strategy into executable plans, deliverables and measurable outcomes for business owners. Primary duties include:

• Establish and steward the enterprise vision for end-to-end process architecture, including governance frameworks and standards that drive transformation.
• Lead cross-functional collaboration to identify, prioritize, and deliver strategic process improvements aligned with corporate objectives.
• Influence policies, business rules, and leadership decisions while aligning roles, technology, and roadmaps to achieve measurable outcomes.
• Design KPI/OKR frameworks and plan for scalable implementation, embedding controls and preparing processes for automation and AI adoption.
• Lead business process redesign and continuous improvement, overseeing discovery, current- and future-state design, and drive waste reduction through automation and digital solutions.
• Ensure clear documentation of roles and responsibilities and champion pilots, benefits realization, and stabilization of process changes to support long-term sustainment.
• Lead program-level process and change initiatives, align projects to organizational objectives, and manage delivery across planning, execution, implementation, and continuous improvement.
• Guide cross-functional teams and drive change readiness through communication, training, sponsor engagement, and resistance management.
• Lead training, workshops, and communications to promote process excellence, align priorities across divisions, and ensure adoption, governance, and risk management.
• Design metrics and dashboards to report on improvement and benefits realized.

Qualifications

• A degree in Business, Engineering, Computer Science, Public Administration or a related field and at least 5 years in business process design/redesign and improvement.
• Lean Six Sigma Green/Black Belt certification (or equivalent) and Prosci Change Management certification (or equivalent) is required.
• Experience leading large-scale, cross-divisional transformation or enterprise change programs is preferred.
• Experience implementing automation, digital workflows, or AI-enabled process improvements at an enterprise scale.
• Knowledge of governance frameworks, risk management practices, and internal controls in a public sector or regulated environment.
• Experience designing and delivering training or organizational learning strategies to support change adoption.
• Advanced analytical and data visualization skills, including experience developing dashboards and performance reporting frameworks.
• Success in this role requires strategic thinking, strong analytical and problem solving skills complemented with strong communication and facilitation skills and the ability to influence others and build consensus.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Position and Pay Information

Business Unit: Calgary Housing

Union: CUPE Local 38

Position Type: 2 Temporary (up to 18 months)

Compensation: Pay Grade 12 $48.54 - 64.88 per hour

Hours of work: Standard 35 hour work week

Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.

Location: 200, 2535 3 Avenue SE

Audience: Internal/External

Apply By: May 28, 2026

Job ID: 314444