Bilingual Customer Service Representative – Disability Claims (Remote)

Grow your customer service career with a fully remote opportunity in the insurance sector. Support customers with inquiries, billing concerns, and claim-related follow-ups while working in a collaborative environment that offers structured training, stable full-time hours, and meaningful daily interactions.

What is in it for you:

• Hourly salary of $25. • 8-month contract with the potential for permanent employment. • Full-time schedule of 37.5 hours per week, 7.5 hours per day. • Initial schedule is 8:00 am to 4:00 pm. for the first couple of months. • After the initial period, shifts may be 9:00 am to 5:00 pm, 10:00 am to 6:00 pm, or 12:00 pm to 8:00 pm, based on business needs. • Shift rotation is required according to operational requirements. • Fully remote position and can be performed from anywhere in Canada.

Responsibilities:

• Respond to customer inquiries regarding products, services, billing, and disability claims. • Handle inbound and outbound customer interactions. • Resolve customer complaints by processing refunds, exchanges, or billing adjustments. • Contact customers to provide updates on inquiries, claims, investigation results, and planned adjustments. • Escalate unresolved customer concerns to the appropriate departments for further investigation. • Maintain accurate records of customer interactions, inquiries, complaints, comments, transactions, and actions taken. • Complete data entry and documentation accurately. • Follow up with customers to ensure satisfactory resolution of inquiries and concerns.

What you will need to succeed:

• High school diploma or GED preferred. • Bilingual in English and French to provide customer service and support for billing and disability claim inquiries in both languages. • 2-4 years of customer service experience. • Experience in customer service environments such as call centres, retail, or other service settings. • Experience with data entry and accurate documentation. • Proficiency with Microsoft Outlook, Microsoft Excel, or similar computer applications. • Experience handling billing or service-related complaints is considered an asset. • Excellent interpersonal skills. • Strong attention to detail. • Ability to work independently and manage time effectively.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.