If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

The Corporate Billing Analyst is the primary contact for the public and Business Units for all inquiries related to corporate billing. This position is responsible for processing requests including invoice creation, re-bills, cancellations, and uploading new customer information into PeopleSoft. Primary duties include:

• Analyze, review, and prepare invoices, cancellations, and billing corrections to ensure accuracy, completeness, and compliance with City policies and financial controls.
• Investigate complex billing discrepancies, perform root-cause analysis, and implement corrective actions to prevent recurrence.
• Manage customer account setup, maintenance, and closures, ensuring data integrity and adherence to internal control and governance requirements.
• Liaise with external customers and government entities to resolve invoicing issues, clarify billing requirements, and provide accurate financial information.
• Maintain and update customer and billing records in corporate systems, ensuring consistency, accuracy, and audit defensibility.
• Identify process gaps and recommend improvements to strengthen billing efficiency, data quality, and internal controls.
• Collaborate with internal business units (Finance, Operations, IT) to resolve system-related billing issues and support enhancements to billing processes.
• Respond to 311 inquiries related to invoicing and e-billing account setup, ensuring timely resolution and accurate account configuration.
• Research and resolve returned mail issues, validate customer information, and redirect invoices as required.
• Provide training, guidance, and ongoing support to new and temporary staff to ensure consistent application of billing procedures and policies.

Qualifications

• A High School diploma or equivalency (for example: GED), plus at least 3 years of clerical experience in an office setting, which includes 1 year in a billing and accounts receivable environment.
• Intermediate proficiency with Microsoft Office (Word, Excel, and Outlook) is required.
• Experience working with databases such as: PeopleSoft Financial Supply Chain Management (FSCM), Public One Stop Service Experience software (POSSE), Calgary Ownership Online (COOL), 311 Customer Service Request (CSR) would be considered assets.
• Success in this position requires: demonstrated ability to handle issues in a sensitive and confidential manner, well-developed communication skills with a strong client service orientation, ability to work in a team environment, strong attention to detail and sound judgment, excellent organizational, analytical and problem-solving skills, and a commitment to continuous learning.

Pre-employment Requirements

• A security clearance will be conducted.
• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications.

Workstyle

• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Finance
• Union: CUPE Local 38
• Position Type: 1 Temporary (up to 12 months)
• Compensation: Pay Grade 6 $34.37 - 45.97 per hour
• Hours of work: Standard 35-hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3-week cycle.
• Location: 800 Macleod Trail SE
• Audience: Internal/External
• Apply By: May 25, 2026
• Job ID: 314422