Department: Technology

Rate of Pay: $18.90 per hour

Duration: Starting ASAP-September 2026 (Non-Permanent)

Hours of Work: 40 hours per week

Number of Positions Open: 1

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

Apply Online by May 28, 2026.

Position Purpose: The Service Technician is responsible for the support and maintenance of all Toronto Zoo computer systems, audio visual equipment and the internal telephone system. This position will assist and provide support in implementing the Strategic Plan.

Core Role Responsibilities:

• Provides technical support for Point of Sale (POS) terminals, workstations, telecom, hardware services and multimedia devices.
• Provides project support for technical services, including video cameras, web cameras, wireless communications, kiosks and exhibit systems.
• Assists in the maintenance of an up-to-date inventory of system-related computer and telecommunications hardware and software.
• Responsible for providing user training and support.
• Installs and integrates new workstations, PCs, printers, and other computer equipment as required.
• Troubleshoots and supports staff telephones.
• Maintains technical and user documentation.
• Provides support for network and communications hardware and software.
• Provides user support for desktop applications and equipment. Will not have access to confidential information.
• May provide on-call support for troubleshooting of hardware and software problems after hours.
• Assists guests while on-site as required and ensures excellent customer service is provided by Zoo staff.
• Adheres to the Zoo’s Occupational Health & Safety policies.
• Follow all policies and branch instructions.
• Attends appropriate training as required.

Technical Knowledge and Skills:

• Must have a diploma in computer sciences at the community college level or the equivalent amount of training and related experience.
• Must have a minimum of 2 years proven experience in the same or similar position.
• Experience providing desk-side and telephone support.
• Experience with audio-visual equipment maintenance.
• Experience with data wiring installation and configuration.
• Must have strong conceptual, analytical and problem-solving skills.
• A proven commitment to delivering effective customer service and performance quality.
• Must provide troubleshooting support and prepare technical documents.
• Must have proven multi-tasking skills.
• Must ensure all applicable licenses and certificates remain valid and in good standing. Copies of licenses and certificates to be provided at time of hire and upon renewal.
• Well-developed interpersonal skills, along with strong communications skills.
• Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation.
• Must possess an unrestricted Class G driver’s license valid in the Province of Ontario along with a good driving record.
• Must be knowledgeable in the use of computerized programs and systems including experience supporting Citrix, Novell, Microsoft Windows, GroupWise and Apple Mac.
• Must be able to work weekends, shifts and holidays as scheduled.
• Must be able to deal with staff and public in a courteous and efficient manner.
• Capable of meeting the physical requirements of the position.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment.Candidates may be required to take a written and/or practical examination relevant to the position.

Your Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.

Your Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and women.

Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.

This job posting is for an existing vacancy within our organization.

Your Toronto Zoo uses artificial intelligence to screen, assess or select applicants.

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