A workplace powered by you

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need

people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers

and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a

person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to

help support you in your application process.

Community Outreach Representative 1

Number of positions: 8 Job Location: Edmonds Annex - W3

Employment type: Casual Region: Lower Mainland

Hours of work: Casual (on call basis) Flexible Work Role: Field

Hourly Rate: $ 24.43 - 27.64

What you'll do

• Represents BC Hydro through attendance at local community events, events held at retail locations such as stores and

malls, and regional trade and other shows. Provides information and educates customers on BC Hydro's current initiatives,

services and programs, including Power Smart programs, products, customer billing, payment choices, and methods of

accessing other BC Hydro personnel and technical resources, through activities such as: distributing brochures; engaging

attendees in discussions regarding current initiatives, services and programs; and answering queries or referring customers

to other BC Hydro personnel.

• Maintains working relationships with a variety of community stakeholders through participation in community events,

fostering partnership opportunities for reaching and educating customers and encouraging participation in future BC Hydro

events and initiatives.

• Conducts research on the most effective venues and messages for BC Hydro’s initiatives and makes recommendations

accordingly. Plans a presence for each approved venue, taking into consideration the audience, messages and available

resources. Creates for approval communications materials such as event and campaign posters aimed to support event

logistics, streamline information and communicate more effectively with customers.

• Assembles, moves and sets up/disassembles display and other event materials; is the staffing point of contact for BC

Hydro presence throughout the community at various eventsand family-oriented festivals.

• Accesses and locates basic rate, billing, energy efficiency and other information ; prepares basic and/or pre-formatted

summaries, logs, charts and other program related status and other documentation. Prepares and maintains a variety of

files including statistical summaries, reports, reference documents, budgets and other information related to the team’s

initiatives.

• Provides assistance to the rest of Customer Service, Energy Management Solutions Communications and Community

Relations staff in their marketing efforts, programs and initiatives as required.

• Provides clerical, administrative office and event coordination support to COR team as required such as monitoring and

tracking event inventory and office supplies, maintaining files for events and other documentation and responds to inquiries

or forwards to other staff.

• Performs minor duties related to the above duties that do not affect the rating of the job.

What you bring

• High school diploma and two (2) years of marketing and/or customer service experience.

OR

• Completion of 1st year of post-secondary AND one (1) year of marketing/customer service experience.

• Completion of Community Outreach program training or training will be provided.

• Must hold a valid class five (5) driver's licence.

• Successful completion of BC Hydro’s Driver Training required for full-time positions; or must be completed within one (1)

month of being hired into role.

What we offer

• A comprehensive benefits package

• A minimum of 15 paid vacation days

• A lifetime pension

• Flexible work model, depending on your role type

• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

• These roles are 1-year contracts beginning in July 2026. You must be available to attend training on select weekends

starting in July 2026 and periodically throughout the contract.

• You will represent the BC Hydro Community Team as the face-to-face communication and customer service channel at

events across BC.

• You will be expected to actively engage and educate with people of all ages on current BC Hydro initiatives, services, and

programs.

• Daily travel to and from local events is required, which typically take place Wednesday to Sunday. You are not required to

be available during these days every week, but greater availability is ideal for this position.

• Overnight travel may be required to attend events regionally.
• This position requires driving company vehicles and may include long distances of 100km or more within the province.
• A condition of employment for this job is that you maintain the following requirements in good standing: Driver's License

Type = Class 5.

• Knowledge of a second language would be considered an asset.

• Applicants should be comfortable on-camera and speaking with customers in-person.

• This position is covered under MOU #74 of the Collective Agreement between MoveUP, Local 378 and BC Hydro.

• Location: Burnaby, British Columbia, Canada, V3N 4X8

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: 2026-05-14 Closing Date: 2026-05-31

For internal use 52415177