Requisition Number: 1323

Terms of Employment: 6-month contract

Location: York Funeral Centre

Employment Address: 160 Beecroft Rd, Toronto, ON M2N 5Z5

Hours of Work: This position is 37.5 hours per week, based on a two-week rotating schedule that includes alternate weekends. Shifts include 8:00 a.m.–4:30 p.m., 8:30 a.m.–5:00 p.m., or 1:00 p.m.–9:30 p.m., as required.

Vacancy: 1

Language: English

Hiring Range: $26.31 – $28.13

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.

The successful candidate will be required to:

Funeral Support

• Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.
• Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.
• Greet, direct, and assist families attending funeral and reception services
• Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences. May involve lifting or moving equipment, caskets, and floral tributes; accommodations are available as needed.
• Coordinate audio and visual feeds for services, visitations, and assist families in creating audio/video tributes.
• Design, personalize, and print memorial stationery and keepsakes, ensuring they align with families' requests.
• Assist with body preparation tasks, including washing, dressing, and casketing remains, in accordance with training and comfort level.
• Handle cremated remains with sensitivity, transferring them into urns or other designated vessels as instructed by families.
• Answer and direct incoming phone calls in a professional and courteous manner.
• Assist with documentation, including death registrations and other required forms, in accordance with provincial regulations and company procedures.
• Drive company vehicles to transport casketed remains, floral arrangements, and deceased individuals to and from service locations, cemeteries, crematoriums, or to designated locations as part of funeral processions.
• Perform administrative errands such as document delivery or supply pickups, as required.
• Maintain detailed records of human remains and associated items in accordance with internal protocols and regulatory requirements, using the company’s digital tracking tools.

Facilities & Vehicle Maintenance

• Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.
• Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.
• Assist with general facility upkeep, which may include waste disposal, cleaning, and seasonal outdoor tasks. Support and accommodations are available as needed.
• Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).

Transportation & Transfer

• Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences while adhering to all traffic laws.
• Carry out transfer-related tasks, which may include:
  • Handling human remains with dignity and professionalism.
  • Wrapping remains in sheets or pouches to prepare for transport.
  • Placing remains onto stretchers and securing them appropriately.
  • Safely manage the loading and unloading of remains from vehicles, with team support and equipment provided.
• Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.
• Ensure all records and documentation meet legal and company standards.

Other

• Additional duties, and tasks that fall within the scope of the role as assigned by the Assistant Manager or Manager, Funeral Services.

Qualifications:

• High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience
• A valid Ontario “G” driver’s licence with a clean driver’s abstract
• Previous Funeral experience is an asset
• Must consent to and pass a Criminal Background Check.
• Demonstrated ability to interact with individuals and families with sensitivity, tact, diplomacy, and professionalism.
• Comfortable performing physical tasks in accordance with safe lifting guidelines; accommodations available as needed.
• Familiarity with hospitals, long-term care homes, cemeteries, crematoria, and mausoleums within the Greater Toronto Area.
• Awareness of cultural and religious diversity in funeral practices; ability to support families in bereavement with empathy and respect.
• Ability to work collaboratively in a team environment and adapt to changing service needs.
• Strong attention to detail in documentation, service setup, and handling of remains.
• Effective time management and organizational skills in a fast-paced, emotionally sensitive environment.
• Intermediate proficiency in Microsoft Windows and Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with funeral home environment and internal policies and procedures is an asset

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

Transparency in Our Hiring Process: Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.

The deadline for internal applications is June 4, 2026.

Employees must apply through the Internal Career Centre in ADP.