Job Title: Order Entry Specialist Job Description The Order Entry Specialist acts as a key liaison between external customers and the production team, ensuring that all repair and overhaul work orders are processed accurately and efficiently from start to finish. This role focuses on providing clear product and service information, maintaining strong customer relationships, and fulfilling customer requirements to ensure a high level of satisfaction. Responsibilities Serve as the primary point of contact for customers regarding repair orders, work scope, shipments, discrepancies, and other order-related inquiries. Respond to customer inquiries promptly and efficiently through phone and email, ensuring clear and professional communication at all times. Assist in answering incoming calls and transfer them to the appropriate team members as required. Prepare and provide customer quotes in accordance with communication and documentation requirements. Monitor, receive, process, and upload customer approvals, and promptly advise stores and production teams of quote approvals. Enter, create, assemble, and distribute work order packages, updating them as required throughout the repair and overhaul process. Release parts on work orders in alignment with customer requirements and internal procedures. Retrieve and organize original customer repair orders, original tire certificates, and related documentation, and ensure work orders are properly released. Produce, review, and complete daily and/or weekly work-in-progress (WIP) and status update reports to keep stakeholders informed. Create and issue accurate invoices for completed work orders in a timely manner. Maintain organized filing systems for work orders, approvals, invoices, and related documentation. Confirm that customer accounts are in good standing and/or that pre-payment has been arranged before releasing aircraft components for shipment. Prepare and arrange paperwork packages for the shipping department to support outgoing and incoming shipments. Consolidate multiple work orders onto packing slips as needed based on shipping destinations for daily shipments and pick-ups. Coordinate with the shipping department daily to schedule and track shipments to and from customers. Adapt daily tasks based on customer requirements and production needs, supporting a smooth and efficient workflow across departments. Essential Skills High school diploma or equivalent education. At least 1 year of customer service experience, which may include retail, co-op, or corporate environments. Proficiency with Microsoft Office, including Outlook and basic Excel skills. Strong verbal and written communication skills, with the ability to communicate effectively with clients and internal teams. Customer service mindset with the ability to manage inquiries, resolve issues, and maintain positive relationships. Time management and organizational skills, with the ability to handle multiple tasks and deadlines. Experience with order entry, order processing, or order fulfillment in a fast-paced environment. Comfort handling inbound calls and routing them appropriately. Additional Skills & Qualifications Experience or interest in the aerospace or aircraft industry is a plus. Mechanical interest or aptitude related to components and repair processes. Familiarity with purchase orders and related documentation. Experience using the broader Microsoft Suite beyond Outlook and Excel. Attention to detail and accuracy when entering data and preparing documentation. Ability to work collaboratively in a team-oriented environment and support cross-functional departments. Work Environment This position operates in a team-oriented environment within a family-owned aerospace setting, working both in an office area and in and out of shop space. The role follows a generally 8-hour day shift schedule, Monday through Friday, with typical hours around 7:00 a.m. to 3:00 p.m. The workday includes a 30-minute unpaid lunch break and two paid 15-minute breaks, one in the morning and one in the afternoon. The position is hourly and involves frequent interaction with production and shipping teams as well as regular communication with customers. The environment supports collaboration, clear communication, and a focus on accuracy and efficiency in processing orders and coordinating shipments. Job Type & Location This is a Contract to Hire position based out of Mississauga, ON. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Workplace Type This is a fully onsite position in Mississauga,ON. À propos d'Aston Carter Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.