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The Position

1 year contract

Mississsauga, ON

The Project Manager is accountable for the end-to-end strategy, planning, execution, monitoring, and change management of Patient Support Programs (PSPs) between our partners, ensuring business continuity and an uninterrupted, high-quality patient experience.

In this role, the Project Manager will be a key partner to cross-functional teams, responsible for translating Therapeutic Area/Brand strategies into a comprehensive change management strategy that prioritizes patient continuity and operational excellence. This accountability spans the full transition lifecycle, from transition design and vendor onboarding to execution, stabilization, and optimization. The Program Manager will proactively manage risks, timelines, and dependencies while ensuring seamless coordination between outgoing and incoming vendors.

The Opportunity:
Program& Transition Management

• Lead end-to-end planning and execution of the Patient Support Program transition between vendor
• Develop and manage detailed transition roadmaps, timelines, milestones, and deliverables
• Identify risks, dependencies, and mitigation strategies to ensure uninterrupted patient services
• Coordinate with internal teams (commercial, medical, compliance, finance, legal) and external vendors
• Monitor program performance, track KPIs, and ensure adherence to scope, budget, and timelines

Change Management& Stakeholder Engagement:

• Design and implement a structured change management approach to support the transition
• Engage and align key stakeholders, including leadership, vendors, and cross-functional teams
• Develop communication strategies to ensure transparency and clarity throughout the transition

Patient Centric Design& Continuous Improvement:

• Apply design thinking principles to optimize patient experience during and after the transition
• Ensure continuity of care by minimizing disruption to patient services and support programs

Who you are:

• Bachelor’s degree in Business Administration, Healthcare, Life Sciences, or related field; Master’s degree is an asset
• You possess 5+ years of relevant program management, large-scale transition, or related experience and you have 7+ years of experience in Healthcare, Pharmaceutical, or Patient Services environments
• Strong program management and change management capabilities, with experience leading complex transitions
• Experience managing vendor transitions, outsourcing, or operational transformations preferred
• PSP or patient services is an asset
• Strong stakeholder management skills, including influencing, negotiation, and navigating complex environments
• Ability to translate strategy into execution with strong business and operational acumen
• Ability to work cross-functionally and align internal teams and external partners (including vendors)
• Experience with digital tools, automation, or AI-enabled solutions is an asset
• Bilingual (English/French) is an asset

Relocation assistance is not available for this job posting.

The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.