Facilitator Delivery Partner

Reports To: Manager, Facilitator Success

Department: Facilitator Success

Status: Full-time, Fixed 1-Year Contract

Location: Ottawa, ON preferred (Hybrid, twice a week) or Quebec (Remote)

Salary: $71,612- $81,612

ORGANIZATIONAL BACKGROUND

The Mental Health Commission of Canada (MHCC) is a non-profit charity organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives: The Mental Health Strategy for Canada, the Commission will focus in the areas of substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.

POSITION OVERVIEW

The Facilitator Delivery Partner is a key member of the Opening Minds team, responsible for supporting a high quality, consistent, and well supported facilitator network. This role spans certification, delivery support, and facilitator experience, ensuring facilitators are equipped, engaged, and aligned with program standards.

The Facilitator Delivery Partner acts as a facilitation Subject Matter Expert with in-depth knowledge of the Opening Minds portfolio, ensuring the integrity, quality, and consistency of facilitator delivery across programs. The role leads certification and quality assurance processes, provides coaching and support to facilitators, and contributes to their ongoing professional development. The role also leads community engagement, mentorship initiatives, and knowledge sharing, while generating insights to inform continuous improvement of programs and the facilitator experience.

DUTIES & RESPONSIBILITIES

1. Training Delivery and Certification Oversight

• Deliver national and international Lead Facilitator Certification Training programs
• Assess and approve candidates for Facilitator Certification Training
• Provide coaching and development plans to provisional facilitators and those requiring additional support
• Lead the maintenance and evolution of course standards, including defining and refining standards, reviewing course evaluations against benchmarks, and ensuring consistent certification outcomes and validation processes
• Lead and inform performance management decisions for Lead Facilitators, including retention and dismissal considerations
• Recruit and develop Associate Facilitators into Lead Facilitators

2. Facilitator Support and Community Engagement

• Provide ongoing coaching and support to facilitators to ensure quality and consistency in delivery
• Foster a strong, inclusive facilitator community through engagement initiatives and communications
• Serve as a key point of contact for facilitator-related inquiries
• Lead and sustain communities of practice for Lead Facilitator

3. Professional Development and Mentorship

• Design and deliver professional development programming aligned with facilitator needs and program goals
• Identify learning gaps and curate relevant tools and resources
• Lead the Facilitator Mentorship Program, including recruitment, matching, and ongoing support
• Monitor outcomes and continuously enhance the program

4. Insights, Feedback and Continuous Improvement

• Collect and analyze feedback to identify trends and inform improvements
• Maintain feedback loops to strengthen the facilitator experience
• Lead and inform enhancements to course content, delivery models, and facilitator tools
• Monitor facilitator activity and provide insights and recommendations to inform leadership decisions

5. Knowledge Sharing and Recognition

• Develop and maintain best practices, tools, and resources
• Enable knowledge sharing through forums, webinars, and communications
• Design and implement recognition initiatives

6. Representation and Contribution to Organizational Priorities

• Represent the program at conferences, workshops, and external engagements
• Participate in meetings and forums as required
• Serve as a Subject Matter Expert and Advisory Group member, contributing to strategic direction, innovation, and evolution of Opening Minds programs
• Drive and contribute to cross functional initiatives and organizational priorities

7. Additional Responsibilities

• Lead and support ongoing development and enhancement of course offerings and modules
• Support organizational onboarding
• Perform other duties as required

SKILLS, ABILITIES AND EXPERIENCE

• Minimum 5 years of experience in community engagement, adult education, program development, or a related field
• Strong facilitation and communication skills, both in person and virtually, with the ability to engage diverse audiences and influence outcomes
• Bilingualism (English and French) is required, with fluency in both languages.
• Experience designing and delivering professional development or learning programs
• Demonstrated experience vetting and selecting applicants against established standards and eligibility criteria, applying sound judgment and consistency
• Demonstrated ability to build relationships and foster community in both virtual and in-person environments
• Ability to analyze feedback and data to inform continuous improvement and program enhancements
• Strong organizational skills, with the ability to manage multiple priorities and operate with a high degree of autonomy
• High proficiency in Microsoft Office, MS Teams, Zoom, and Salesforce or similar CRM

QUALIFICATIONS

• Bachelor’s degree in education, communications, community development, or a related field.
• Demonstrated ability to work independently and collaboratively in a dynamic, mission-driven environment.
• Strong organizational and project management skills.
• Creative, empathetic, and solutions-oriented mindset.

COMPETENCIES:

• Values and Ethics
• Respectful of Diversity
• Continuous Learning
• Results Management
• Team work and Cooperation
• Risk Management
• Strategic Thinking
• Finance and Budget
• Team Leadership
• Psychological and Physical Health, Safety and Wellness
• Oral'Written Communication

PHYSICAL'COGNITIVE DEMANDS:

• Extended periods of time spent in meeting type settings (5 plus hours)
• Extended visual requirements (5 plus hours) due to computer related work
• High requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities
• High degree of concentration required (meetings, presentation, etc.)
• Moderate level of stamina due to travel, work time requirements
• High analytical and interpretive requirements
• Highly attentive to details
• High exposure to extended'varying work hours
• Flexibility of work hours to ensure deliverables are met in a fast-paced environment of changing/conflicting priorities and high deadline demands.
• Must be comfortable working in both open space and/or virtual environments.
• Must be able to work effectively from home temporarily or as needed; including the availability of reliable internet and working environment (desk, chair etc.); please note that the Commission does not reimburse for internet, utilities or other home office type expenses including desks, chairs etc.

PSYCHOLOGICAL DEMANDS:

• Continuously deadline driven requirements
• High level of multitasking
• High level exposure to stress resulting from complex interactions and various collaboration requirements
• Moderate level exposure to extended travel requirements (up to 20% and greater at times) and extension of work day beyond 7.5 hours
• High level requirement to maintain concentration for extended periods of time in order to maximize engagement with various audiences, perform presentations along with planning and reporting preparations.
• Capacity to effectively organize and prioritize own work.
• High degree of emotional intelligence required in order to lead staff resources, develop, and maintain effective relationships, communicate clearly, influence and inspire others, work well in a variety of team settings, and manage conflict.
• High capacity to utilize effective negotiation skills
• Responsive to possible rapid changes in priorities;
• Adaptable to change (organizational and environmental)
• Performance goals and objectives are established yearly and regularly reviewed.

The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being. As such, applications from individuals from diverse backgrounds such as First Nations, Inuit, and Métis, members of a visible minority group and those with lived experience of mental health problems or illnesses are welcomed and encouraged.

The Mental Health Commission of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Accessible formats and communication supports for applicants are available upon request by contacting People and Culture at hr@mentalhealthcommission.ca.

While working remotely, the Commission will not be responsible to reimburse any internet charges, or other home office expenses, including utilities or other furniture/equipment, in order to be able to work from home.

Please apply for this position on our website at: http://www.mentalhealthcommission.ca/English/about/careers ;

While we appreciate all applications, only those selected for an interview will be contacted.