Summer Bike Mechanic

Big White Ski Resort – Kelowna, BC Seasonal: June – September

The Role

Big White Ski Resort is seeking qualified, high-level Mountain Bike Mechanics for the upcoming summer season. Operating out of the Village Centre Mall, our mechanics are responsible for maintaining a premium rental fleet and providing expert service to guests visiting our world-class bike park.

The ideal candidate possesses a deep technical understanding of modern mountain bike platforms and thrives in a fast-paced, high-volume shop environment. Efficiency, precision, and a commitment to safety are the cornerstones of this role.

Duties and Responsibilities

• Technical Service: Perform expert repairs and preventative maintenance on both customer-owned and resort-owned rental mountain bikes.
• System Diagnostics: High-level troubleshooting and service of hydraulic brake systems, complex drivetrains, and suspension components.
• Shop Operations: Maintain a safe, organized, and professional workspace in accordance with strict workplace safety and "clean shop" standards.
• Documentation: Maintain meticulous records of all service work and maintenance logs in compliance with company and manufacturer standards.
• Guest Engagement: Provide exceptional customer service at the tech counter, including repair assessments, parts sales, and technical advice.
• Inventory Management: Assist in tracking shop supplies, spare parts inventory, and notifying management of stock requirements.
• Financial Accuracy: Professional handling of point-of-sale transactions and daily cash balancing.

Required Qualifications

• Professional Experience: Minimum of two years (preferred) as a bike mechanic in a high-volume shop environment.
• Specialized Knowledge: Proven proficiency with hydraulic systems (bleed procedures), suspension service (seals/lowers), and wheel-building/truing.
• Tool Proficiency: Expert-level command of bike-specific hand tools and diagnostic equipment.
• Soft Skills: Strong communication skills and a professional, approachable demeanor when interacting with guests and team members.
• Operational Excellence: Strong organizational and administrative skills with the ability to manage multiple repair tickets under tight deadlines.
• Adaptability: Must be a dependable team player capable of maintaining patience and a positive attitude during peak periods.

Location & Duration

• Location: Village Centre Mall, Big White Ski Resort, BC.
• Term: Full-time seasonal roles from early June through September.
• Wages: $22-$24 per hour