About the role
Role: Bot Developer - Development Squad, Conversational AI Tribe Location: Canada (Remote) Type: Contract
Job Description: As a Bot Developer in the CAI Development Squad, your role is crucial in developing and optimizing chat and voice bots to meet customer needs. Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in Conversational AI platforms such as Cognigy, IBM Watson, Google Dialogflow, etc., knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements. Role Requirements and Responsibilities: Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability. Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks. Drive the integration of new features and third-party system integrations to improve profitability. Ensure the delivery of customer-valued, easy-to-consume services. Provide project estimations and solution ideas to reduce risks and achieve revenue targets. Design, develop, train, and optimize chat and voice bots to meet customer needs. Implement new features, including external application integrations. Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization. Drive innovation within the CAI Bot Development Center of Excellence. Train bot Natural Language Understanding (NLU) models and analyze bot performance. Assess project issues and provide use case counseling. Create and maintain comprehensive documentation and guidelines. Design and deliver training programs for team members and customers. Education and Experience: University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field Programming proficiency in Python and/or NodeJS and JavaScript. Experience in designing and developing chat and voice bots. Strong understanding of Generative AI applications. Excellent command of verbal and written English. German and/or Spanish are a plus
About Smart IT Frame LLC
Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors.
Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT Innovation and solutions, Cloud-based solutions, robotics process automation (RPA), cybersecurity, Identity Access Management (IAM), and more, to ensure cutting-edge solutions for our clients.
Since our establishment, we've dedicated ourselves to providing exceptional services globally. Our success stories span across various industries, including banking and finance, insurance, healthcare, retail, telecommunications, manufacturing, and more.
Collaborating with Smart IT Frame ensures expert, top-notch services and dedicated support from a team committed to driving your success. We strive to exceed client expectations, fostering long-term relationships built on trust, reliability, and exceptional results.
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About the role
Role: Bot Developer - Development Squad, Conversational AI Tribe Location: Canada (Remote) Type: Contract
Job Description: As a Bot Developer in the CAI Development Squad, your role is crucial in developing and optimizing chat and voice bots to meet customer needs. Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in Conversational AI platforms such as Cognigy, IBM Watson, Google Dialogflow, etc., knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements. Role Requirements and Responsibilities: Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability. Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks. Drive the integration of new features and third-party system integrations to improve profitability. Ensure the delivery of customer-valued, easy-to-consume services. Provide project estimations and solution ideas to reduce risks and achieve revenue targets. Design, develop, train, and optimize chat and voice bots to meet customer needs. Implement new features, including external application integrations. Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization. Drive innovation within the CAI Bot Development Center of Excellence. Train bot Natural Language Understanding (NLU) models and analyze bot performance. Assess project issues and provide use case counseling. Create and maintain comprehensive documentation and guidelines. Design and deliver training programs for team members and customers. Education and Experience: University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field Programming proficiency in Python and/or NodeJS and JavaScript. Experience in designing and developing chat and voice bots. Strong understanding of Generative AI applications. Excellent command of verbal and written English. German and/or Spanish are a plus
About Smart IT Frame LLC
Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors.
Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT Innovation and solutions, Cloud-based solutions, robotics process automation (RPA), cybersecurity, Identity Access Management (IAM), and more, to ensure cutting-edge solutions for our clients.
Since our establishment, we've dedicated ourselves to providing exceptional services globally. Our success stories span across various industries, including banking and finance, insurance, healthcare, retail, telecommunications, manufacturing, and more.
Collaborating with Smart IT Frame ensures expert, top-notch services and dedicated support from a team committed to driving your success. We strive to exceed client expectations, fostering long-term relationships built on trust, reliability, and exceptional results.