Job title

Coordinator, Community Giving & Operations (13-month contract)

Department

Community Giving & Operations

Reports to

Vice President, Community Giving & Operations

Salary range

$45,900 - $48,000

Job type

Full-Time, Contract (13-months), Hybrid working  3 days per week

Location

Toronto, Ontario

Posting period

Friday, July 31, 2026

The opportunity

Are you motivated by the chance to help all young people in Canada access mental health support and Feel Out Loud at Kids Help Phone (KHP)? 

Kids Help Phone Foundation is seeking a Coordinator, Community Giving & Operations to help inspire generosity and raise funds across Canada to deliver on KHP’s promise to youth.

 

The Coordinator, Community Giving & Operations enables the effective execution of departmental priorities across Events & Partnerships, Annual Giving, and Operations teams by providing project coordination, administrative, and operational support.  

The coordinator creates capacity by organizing and supporting workflows, coordinating meetings, reporting, and contributing to the successful execution of fundraising initiatives and cross department projects that connect donors and communities to meaningful impact.  It’ll take courage, collaboration, innovation, resilience and trust. 

If you’re interested in giving more young people’s feelings a place to go with KHP Foundation, you can explore this opportunity today.

The responsibilities:

• Support the successful delivery of cross-departmental projects and Operating Plan priorities by liaising with staff, tracking deliverables and monitoring progress,   
• Coordinate project workflows for initiatives led or sponsored by the VP, including maintaining project trackers, updating Microsoft Planner or related tools, following up on action items, and helping ensure timelines stay on track.  
• Provide coordination and administrative support across Events & Partnerships, Annual Giving, and Operations, helping teams move priorities forward during high-volume periods and key campaign moments.  
• Support departmental and Executive reporting by coordinating inputs, timelines, follow-ups, and materials that help leaders communicate progress, risks, and results clearly.  
• Contribute to strong donor and partner stewardship and experiences by supporting the preparation of materials, coordinating logistics, and helping ensure follow-through on key relationship activities.  
• Monitor and respond to donor inquiries through shared inboxes and other assigned channels, providing timely, professional, and donor-centred support while triaging more complex matters to appropriate team members.  
• Support internal department communications, including drafting or coordinating announcements, updates, meeting materials, and other communications that keep the team aligned and informed.  
• Maintain accurate records in Raiser’s Edge, including data updates, call notices, reports, and other activities that support data integrity and effective donor management.  
• Support financial and administrative processes, including invoice tracking, event permitting, contracts, credit-card reconciliation, expense statement preparation, and follow-up with vendors or internal stakeholders as needed.  
• Coordinate complex scheduling, calendar management, meeting logistics, and preparation of materials for the VP and selected department meetings.  
• Identify opportunities to improve processes, reduce manual effort, strengthen workflows, and enhance the overall effectiveness of departmental operations.  
• Provide ad hoc support to the Events & Partnerships, Annual Giving, and Operations teams  

The qualifications:

• 1–3 years of experience in project coordination, events, fundraising operations, administration, or a related role.  

• Post-secondary education in business, nonprofit management, communications, event management, or a related field is preferred, or an equivalent combination of education and experience.  

• Experience supporting special events, donor engagement, fundraising campaigns, or cross-functional projects.  

• Strong digital fluency, including proficiency with Microsoft Office tools such as Outlook, Word, Excel, and PowerPoint.  

• Comfort leveraging AI tools and emerging technologies to streamline coordination, synthesize information, improve processes, reduce manual effort, and strengthen team effectiveness.  

• Strong organizational and time management skills, with the ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.  

• Strong written and verbal communication skills, with the ability to engage professionally and effectively with staff, volunteers, donors, vendors, and partners.  

• Demonstrated tact, discretion, and good judgment when handling sensitive information, donor inquiries, internal priorities, and multi-stakeholder requests.  

• Strong customer service orientation, with a donor-centred, solutions-focused approach to responding to inquiries and resolving issues.  

• Proven ability to work independently, take initiative, anticipate needs, and follow through on commitments.  

• Collaborative working style, with the ability to contribute positively within a team and support colleagues during high-volume or time-sensitive periods.  

• Strong administrative skills, including accuracy, attention to detail, documentation, scheduling, tracking, and follow-up.  

• Flexibility, adaptability, and sound judgment, with the ability to think on the fly and adjust as priorities shift.  

• Valid driver’s license is required  

• Availability to work flexible hours, including occasional evenings and weekends, as required to support events, campaigns, or key departmental priorities.  

Advantageous/Preferred: 

• Experience with CRM systems, fundraising platforms, design tools, and email platforms — such as Raiser’s Edge, Raisin, Canva, and Mailchimp — is considered an asset.  

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP Foundation.

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP Foundation

KHP Foundation inspires generosity and raises funds across Canada to deliver on KHP’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, advancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhoneFoundation.ca [https://kidshelpphone.ca/get-involved/khpfoundation/].

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented. 

As such, we welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more. We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation so young people across Canada can express all their thoughts and feelings. 

Accommodations

KHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Benefits at KHP Foundation may include:

 

• Hybrid work model
• Comprehensive employee benefits program
• Emergency travel assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

KHP Foundation will ask the successful candidate for this opportunity to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Privacy

KHP Foundation cares about your privacy. We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP Foundation’s privacy policy [https://kidshelpphone.ca/privacy-policy/] or contact us using our general form [https://kidshelpphone.ca/get-involved/contact-us/].

Message to agencies

KHP Foundation doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP Foundation won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP Foundation is deemed gratuitous. KHP Foundation won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.