Office Clerk – Billing

Support administrative and billing operations in the insurance sector through policy updates, payment processing, data entry, and customer inquiry resolution. This hybrid contract role offers structured training, a collaborative environment, and exposure to financial operations while maintaining quality and service standards.

What is in it for you:

• Hourly salary of $17-18, based on experience. • 6-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Weekday schedule from 9 am to 5 pm. • Hybrid work, with 3 days per week in the office.

Responsibilities:

• Handle sensitive issues to ensure customer satisfaction. • Provide detailed verbal and written communication to business areas regarding inquiry resolutions. • Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives. • Apply premium payments and deposits to policies. • Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements. • Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks. • Respond to general billing and policy change inquiries. • Conduct research and review policy histories.

What you will need to succeed:

• High school diploma required. • Post-secondary education in Business or Administration is preferred. • 1 year of experience in an office clerical or administrative environment. • Experience in financial services, insurance, or a corporate administrative environment is an asset. • Familiarity with billing or data processing is an asset. • Strong data entry skills and excellent attention to detail. • Basic knowledge of billing or administrative processes. • Proficiency in Microsoft Office, including Excel, Word, and Outlook. • Bilingual in English and French to communicate effectively with internal business partners and handle billing and policy-related inquiries in both languages. • Strong organizational and time management skills. • Ability to work independently and collaboratively within a team. • Knowledge of policy or billing systems is an asset. • Ability to manage high-volume administrative tasks.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.