Conference Services

Residence

Orillia

Full-time

Contract

Overview

The Administrative Coordinator plays a key role in supporting the day-to-day operations of Residence, Food & Conference Services at the Orillia campus. This position ensures the smooth coordination of residence administration, front desk operations, and summer conference services, while providing high-level administrative support to the Director.

This is a dynamic role that balances operational, administrative, and supervisory responsibilities in a fast-paced, service-oriented environment. The successful candidate will contribute to creating a positive experience for students, guests, and campus partners. This is a temporary 1 year contract.

Responsibilities

• Recruit, train, schedule, and supervise front desk staff
• Coordinate residence applications, room assignments, billing, and occupancy tracking
• Respond to student, guest, and public inquiries, resolving issues with a high level of customer service
• Liaise with internal departments and external vendors to coordinate maintenance, repairs, and custodial services
• Manage work orders and ensure timely completion of maintenance requests
• Support summer hotel and conference operations, including reservations, guest services, and financial reconciliation
• Maintain accurate records, databases, and reporting related to residence operations
• Assist with communications to students, including move-in/out processes, residence updates, and general notices
• Monitor and reconcile departmental expenses and purchasing card transactions
• Participate in an on-call rotation to respond to after-hours issues and emergencies

Qualifications

• Undergraduate degree in Business Administration, Accounting, or a related field (or equivalent combination of education and experience)

• 3–5 years of experience in a residence, hospitality, hotel, or property management environment

• Experience with database systems and software related to room bookings, billing, or residence management

• Minimum 3 years of supervisory experience, including staff training and performance management

• Strong technical skills, including Microsoft Office and database systems

• Excellent organizational, time management, and multitasking abilities

• Strong interpersonal and communication skills, with the ability to work effectively with diverse groups

• Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality

• Customer service–oriented with a problem-solving mindset

• Ability to respond to changing priorities in a fast-paced environment

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or human.resources@lakeheadu.ca to make appropriate arrangements.

Benefits Information

Why Lakehead University?

Application Deadline:

Tuesday, April 7, 2026 - 11:59pm

Salary:

Band 4 ($53,841.72 to $67,301.84)

Contact Information:

humanres@lakeheadu.ca

Reference Number:

SCHII-26-11

Application Deadline:

Tuesday, April 7, 2026 - 11:59pm

Salary:

Band 4 ($53,841.72 to $67,301.84)

Yes, eligible for benefits

Contact Information:

humanres@lakeheadu.ca

Reference Number:

SCHII-26-11