Data Entry Clerk – Billing

Support essential billing operations and policy servicing within the insurance sector in a hybrid work environment. Contribute to back-office administrative processes, financial transaction processing, policy updates, and inquiry resolution while working with a structured team focused on quality, accuracy, and service excellence.

What is in it for you:

• Hourly salary of $17. • 6-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Weekday schedule from 9 am to 5 pm. • Hybrid work, with 3 days per week in the office.

Responsibilities:

• Manage shared mailboxes. • Respond to emails. • Complete assigned tasks. • Handle sensitive billing and policy-related inquiries. • Provide clear and comprehensive verbal and written communication to internal business partners regarding inquiry resolutions. • Identify customer needs, clarify information, conduct thorough research, and provide accurate solutions or alternatives. • Apply premium payments and deposits to policies. • Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements. • Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks. • Respond to general billing and policy change inquiries. • Perform detailed research and policy history reviews. • Ensure work meets established quality standards and service-level expectations. • Consistently meet individual and team performance targets related to quality and efficiency.

What you will need to succeed:

• Post-secondary education preferred in Business, Finance, or a related field. • 2-4+ years of experience in billing, financial operations, insurance, or customer service. • Experience in insurance or financial services. • Strong administrative and transactional processing background. • Experience with billing systems. • Familiarity with payment processing. • Strong data entry accuracy. • Proficiency in Microsoft Office, including Excel, Outlook, and Word. • Strong written and verbal communication skills. • Strong attention to detail and accuracy. • Strong problem-solving and analytical skills. • Experience in insurance is an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.