We are Systematix and we are currently looking for a Senior ServiceNow Developer (ITSM & ITOM) for our life sciences client.

ABOUT THE PROJEC TOur client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint .The Senior ServiceNow Developer (ITSM & ITOM) will play a critical role in designing, developing, and implementing enterprise ServiceNow solutions that extend beyond core ITSM into ITOM capabilities including Discovery, CMDB, CSDM, Service Mapping, and infrastructure integrations. Working closely with Enterprise Architects, Business Analysts, Platform Teams, and Infrastructure teams, you will deliver scalable, secure, and highly integrated solutions that improve operational visibility, automation, and service delivery across the enterprise

ABOUT THE RESPONSIBILITIES

As the Senior ServiceNow Developer (ITSM & ITOM), you will lead the development and configuration of complex ServiceNow solutions while providing technical expertise across both ITSM and ITOM capabilities. You will collaborate with cross-functional teams to translate business and infrastructure requirements into scalable technical solutions while ensuring alignment with enterprise architecture, platform governance, and ServiceNow best practice

Responsibilities includes

Develop, configure, and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and automation across both ITSM and ITOM mod ulesDesign, build, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, CSDM, Discovery, Service Mapping, and Event Manage mentDesign and implement integrations between ServiceNow and enterprise monitoring, infrastructure, cloud, and third-party platforms using REST APIs, SOAP web services, IntegrationHub, and MID Ser versDesign, deploy, administer, and optimize MID Server architecture, ensuring scalability, security, and high availabi litySupport CMDB strategy through development of data models, relationships, reconciliation processes, and CSDM align mentCollaborate with Enterprise Platform teams and Solution Architects to ensure solutions align with enterprise architecture standards and ServiceNow platform govern anceTranslate business and operational requirements into scalable technical designs and implementation p lansPerform advanced platform administration activities including security configuration, ACLs, roles, groups, and Service Portal administra tionDevelop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activi tiesTroubleshoot complex platform, integration, and infrastructure issues while identifying opportunities for optimization and automa tionProduce and maintain technical documentation including solution designs, configuration records, integration specifications, and operational proced uresApply ITIL principles, ServiceNow best practices, and enterprise governance standards to improve service delivery and platform perform anceIdentify opportunities to expand automation, improve operational efficiency, and enhance platform capabilities through continuous improvement initiatives

ABOUT THE QUALIFICATIONS

7+ years of hands-on ServiceNow development experience within large enterprise enviro nmentsStrong experience developing solutions across both ServiceNow ITSM and ITOM m odulesHands-on experience implementing Discovery, CMDB, CSDM, Service Mapping, and Event Mana gementExperience designing, deploying, and supporting MID Server architecture and integr ationsAdvanced proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and ServiceNow development best pra cticesStrong experience developing integrations using REST APIs, SOAP web services, cloud connectors, and enterprise integration techno logiesSolid understanding of enterprise infrastructure, cloud platforms, networking, and monitoring techno logiesExperience supporting ServiceNow platform administration, security, ACLs, roles, groups, and gove rnanceStrong understanding of ITIL principles and enterprise service management pra cticesExperience participating in Agile software development methodo logiesExcellent analytical, troubleshooting, and problem-solving skillsExcellent written and verbal communication skillsAbility to collaborate effectively across globally distributed technical and business teamsServiceNow Certified System Administrator (CSA) certification is pre ferredServiceNow Certified Application Developer (CAD) certification is pre ferredServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) or other ITOM certifications are considered a strong assetITIL Foundation certification is considered an asset

ABOUT THE ROLE

Location: Remote (Easter time ) Duration: 6-month contract with a high likelihood of extension Work hours: Full-time, aligned to Eastern Time (ET)

AI DISCLOSURE

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

APPLY NOWIf you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.

ABOUT SYSTEMATIX

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act. Systematix. Solutions Focused. People Driven.