Top Benefits
About the role
TSR Consulting is currently seeking a highly motivated Senior Production Support Lead for an opportunity in Mississauga, ON Position Title: Senior Production Support Lead Location: Mississauga, ON Anticipated Start Date: ASAP Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: emp to Hire - 6 months Job Type: Hybrid Pay Range: $55.00/hr $65/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: We are seeking a Senior Production Support Lead to join our team. The ideal candidate will have strong experience in enterprise production engineering, data platform operations, DevOps, and incident management and a proven ability to own production health, assure data quality, and drive continuous improvement across complex, distributed platforms. Responsibilities: Lead L3 triage and resolution for incidents across a multi-pillar ERM platform, including data ingestion, workflow, Kafka, and infrastructure issues. Own Problem Records end to end in ServiceNow, including RCA, fixes, and documentation, and run daily SWAT reviews for escalations. Serve as primary L3 escalation, coordinate with development, middleware, DBA, and operations, and lead Major Incident Management for high-impact events. Own L3 operations of ERDL and the ERM Data Lake, including reconciliation, refresh monitoring, and Kafka lag oversight. Govern daily data quality checks including KRI and RA reconciliations, PRIVATE_IND checks, and status of full and incremental refreshes. Maintain knowledge of reporting layer authorities across RMD, ERDL Recon View, and ERDL Tableau Extract and apply them for reconciliation and reporting needs. Classify and escalate SLA Miss PRBs and maintain governance logs by upstream FLU. Document and maintain end-to-end data lineage across sources, Kafka, ERDL, and downstream consumers, applying data contract principles to resolve integration defects. Support ERDL refactoring and modernization, including Redis upgrades and Prod Parallel Deployment stabilization. Coordinate DevOps across DEV/SIT/UAT, manage weekly production releases, and validate deployments via Harness and OpenShift with complete documentation. Drive CI/CD health across Lightspeed and GitHub, ensuring build integrity and security scan compliance. Lead cross-pillar initiatives such as framework upgrades, decommissions, certificate lifecycle management, and GitHub migrations. Own operational monitoring, automate anomaly detection and ticketing, and close monitoring gaps across identity and access dependencies. Enforce L3 standards, Developer Manifesto compliance, and adherence to risk, security, and regulatory controls. Apply AI-assisted analysis to accelerate RCA and translate outcomes into auditable Jira backlogs. Own onboarding for new applications, define runbooks and escalations, represent BAU health in governance forums, and mentor L3 engineers. Required Skills & Qualifications: 8+ years in production engineering, L3 support, data platform operations, or platform DevOps in large-scale environments. Proven leadership in production stability, data pipeline health, and cross-team coordination with strong incident and problem management. Hands-on experience across event-driven data pipelines, reconciliation, and multi-layer reporting architectures with clear RCA documentation. Working knowledge of data modeling, canonical models, schema evolution, data lineage, and data contract principles. Strong ITSM experience with ServiceNow across incident, problem, change, and governance workflows including MTP/PRJ modules. Release coordination expertise including runbooks, health validation, and stakeholder communication in regulated settings. Excellent communication and escalation management with the ability to represent technical and data quality status to leadership. Preferred Skills: Experience with ERDL or equivalent enterprise risk data layer platforms aggregating multi-source risk data. Familiarity with Kafka schema governance and event-driven integrations for limits, thresholds, KRIs, and model risk. Background supporting or onboarding agentic AI or GenAI-integrated applications and workflows. Experience implementing automated data quality monitoring and self-healing alerting frameworks. Knowledge of FAST automation, contract testing, or behavior-driven development practices. Familiarity with cloud modernization and container-native platform evolution in enterprise settings. Exposure to enterprise risk management concepts including governance, stress testing, and limits frameworks, plus Redis for caching and entitlements. Technical Skills: Data Platform & Architecture: Kafka/JMS, Oracle, data lineage tooling, data contracts, Tableau/Superset, Elastic Search, MongoDB/Couchbase, Data Lake operations. Platform & Infrastructure: OpenShift/Kubernetes, Harness, Lightspeed, GitHub/Bitbucket, AppDynamics. Application & Integration: Java/Spring Boot, REST APIs, Angular/React for basic triage. Observability & Tooling: AppDynamics, Splunk, ELK/Kibana, SonarQube, Snyk, Checkmarx, ServiceNow. Security & Compliance: CyberArk, CISAR, EEMS/EERS, CVM/CAMP, Hashicorp Vault, SSL/TLS lifecycle management. Education: Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Technology, Data Engineering, or a related field.
Benefits: TSR Consulting offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About TSR: TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.
About TSR Consulting
At TSR, we don’t just build teams – we build trust, opportunity, and lasting partnerships to open doors to what’s next. We believe in showing up every day with grit, focus and determination. Our work is personal because we know it creates momentum to help careers grow and thrive. We take pride in connecting talent to fuel progress on our clients’ most pressing challenges.
At TSR, your ambition – as a candidate, consultant or client – is our mission, and we’re all in.
-
Unmatched industry knowledge - With more than 50 years of staffing experience, we bring unparalleled insight, a proven track record, and a legacy of delivering results-driven talent solutions across a broad range of industries.
-
Expert-led talent solutions - Powered by a highly seasoned team with decades of experience, we consistently deliver results with market intelligence others simply can’t match.
-
Rigorous vetting process - Our evaluation process goes beyond the basics. Every candidate is assessed for technical proficiency, cultural fit, and long-term success to ensure they are the right person in the right role.
-
Cutting-edge technology - Leveraging an advanced tech stack, we accelerate talent discovery and enhance consultant engagement—attracting, matching, and retaining top professionals faster than the competition.
** An exciting future with BCforward ** In June of 2024, TSR was acquired by Justin Christian who is the founder and CEO of BCforward a leader in professional services and workforce management solutions. This acquisition enables us to offer our candidates an even greater range of positions and our clients a roster of critical and market-leading professional services that can help businesses grow, scale and innovate around the globe.
Similar Jobs
Top Benefits
About the role
TSR Consulting is currently seeking a highly motivated Senior Production Support Lead for an opportunity in Mississauga, ON Position Title: Senior Production Support Lead Location: Mississauga, ON Anticipated Start Date: ASAP Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: emp to Hire - 6 months Job Type: Hybrid Pay Range: $55.00/hr $65/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: We are seeking a Senior Production Support Lead to join our team. The ideal candidate will have strong experience in enterprise production engineering, data platform operations, DevOps, and incident management and a proven ability to own production health, assure data quality, and drive continuous improvement across complex, distributed platforms. Responsibilities: Lead L3 triage and resolution for incidents across a multi-pillar ERM platform, including data ingestion, workflow, Kafka, and infrastructure issues. Own Problem Records end to end in ServiceNow, including RCA, fixes, and documentation, and run daily SWAT reviews for escalations. Serve as primary L3 escalation, coordinate with development, middleware, DBA, and operations, and lead Major Incident Management for high-impact events. Own L3 operations of ERDL and the ERM Data Lake, including reconciliation, refresh monitoring, and Kafka lag oversight. Govern daily data quality checks including KRI and RA reconciliations, PRIVATE_IND checks, and status of full and incremental refreshes. Maintain knowledge of reporting layer authorities across RMD, ERDL Recon View, and ERDL Tableau Extract and apply them for reconciliation and reporting needs. Classify and escalate SLA Miss PRBs and maintain governance logs by upstream FLU. Document and maintain end-to-end data lineage across sources, Kafka, ERDL, and downstream consumers, applying data contract principles to resolve integration defects. Support ERDL refactoring and modernization, including Redis upgrades and Prod Parallel Deployment stabilization. Coordinate DevOps across DEV/SIT/UAT, manage weekly production releases, and validate deployments via Harness and OpenShift with complete documentation. Drive CI/CD health across Lightspeed and GitHub, ensuring build integrity and security scan compliance. Lead cross-pillar initiatives such as framework upgrades, decommissions, certificate lifecycle management, and GitHub migrations. Own operational monitoring, automate anomaly detection and ticketing, and close monitoring gaps across identity and access dependencies. Enforce L3 standards, Developer Manifesto compliance, and adherence to risk, security, and regulatory controls. Apply AI-assisted analysis to accelerate RCA and translate outcomes into auditable Jira backlogs. Own onboarding for new applications, define runbooks and escalations, represent BAU health in governance forums, and mentor L3 engineers. Required Skills & Qualifications: 8+ years in production engineering, L3 support, data platform operations, or platform DevOps in large-scale environments. Proven leadership in production stability, data pipeline health, and cross-team coordination with strong incident and problem management. Hands-on experience across event-driven data pipelines, reconciliation, and multi-layer reporting architectures with clear RCA documentation. Working knowledge of data modeling, canonical models, schema evolution, data lineage, and data contract principles. Strong ITSM experience with ServiceNow across incident, problem, change, and governance workflows including MTP/PRJ modules. Release coordination expertise including runbooks, health validation, and stakeholder communication in regulated settings. Excellent communication and escalation management with the ability to represent technical and data quality status to leadership. Preferred Skills: Experience with ERDL or equivalent enterprise risk data layer platforms aggregating multi-source risk data. Familiarity with Kafka schema governance and event-driven integrations for limits, thresholds, KRIs, and model risk. Background supporting or onboarding agentic AI or GenAI-integrated applications and workflows. Experience implementing automated data quality monitoring and self-healing alerting frameworks. Knowledge of FAST automation, contract testing, or behavior-driven development practices. Familiarity with cloud modernization and container-native platform evolution in enterprise settings. Exposure to enterprise risk management concepts including governance, stress testing, and limits frameworks, plus Redis for caching and entitlements. Technical Skills: Data Platform & Architecture: Kafka/JMS, Oracle, data lineage tooling, data contracts, Tableau/Superset, Elastic Search, MongoDB/Couchbase, Data Lake operations. Platform & Infrastructure: OpenShift/Kubernetes, Harness, Lightspeed, GitHub/Bitbucket, AppDynamics. Application & Integration: Java/Spring Boot, REST APIs, Angular/React for basic triage. Observability & Tooling: AppDynamics, Splunk, ELK/Kibana, SonarQube, Snyk, Checkmarx, ServiceNow. Security & Compliance: CyberArk, CISAR, EEMS/EERS, CVM/CAMP, Hashicorp Vault, SSL/TLS lifecycle management. Education: Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Technology, Data Engineering, or a related field.
Benefits: TSR Consulting offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About TSR: TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.
About TSR Consulting
At TSR, we don’t just build teams – we build trust, opportunity, and lasting partnerships to open doors to what’s next. We believe in showing up every day with grit, focus and determination. Our work is personal because we know it creates momentum to help careers grow and thrive. We take pride in connecting talent to fuel progress on our clients’ most pressing challenges.
At TSR, your ambition – as a candidate, consultant or client – is our mission, and we’re all in.
-
Unmatched industry knowledge - With more than 50 years of staffing experience, we bring unparalleled insight, a proven track record, and a legacy of delivering results-driven talent solutions across a broad range of industries.
-
Expert-led talent solutions - Powered by a highly seasoned team with decades of experience, we consistently deliver results with market intelligence others simply can’t match.
-
Rigorous vetting process - Our evaluation process goes beyond the basics. Every candidate is assessed for technical proficiency, cultural fit, and long-term success to ensure they are the right person in the right role.
-
Cutting-edge technology - Leveraging an advanced tech stack, we accelerate talent discovery and enhance consultant engagement—attracting, matching, and retaining top professionals faster than the competition.
** An exciting future with BCforward ** In June of 2024, TSR was acquired by Justin Christian who is the founder and CEO of BCforward a leader in professional services and workforce management solutions. This acquisition enables us to offer our candidates an even greater range of positions and our clients a roster of critical and market-leading professional services that can help businesses grow, scale and innovate around the globe.