​COMPETITION NUMBER: 1754CLOSING DATE: July 2, 2026 @ 11:59 PM MDT 

Student & External Relations The Academic Advisor plays a key role in supporting student progression and success by providing informed academic guidance from admission through graduation. Working collaboratively with Faculty and the Office of the Registrar, the Advisor helps students navigate program requirements, explore pathways to credentials or further education, and access supports when facing academic challenges. This role combines strong relationship‑building with expertise in program‑specific progression, delivering a consistent, high‑quality advising experience across in‑person, virtual, and digital channels—including proactive and AI‑enabled tools—to advance student retention and achievement.    HOW YOU’LL MAKE A DIFFERENCE

Provide proactive, developmental academic advising to new and current students across in‑person, virtual, and digital channels, supporting program planning, course selection, and progression from admission to graduation.

Guide students in exploring academic pathways, setting realistic educational and career goals, and understanding the implications of academic decisions, including withdrawals, academic standing, and graduation requirements.

Monitor student progress, identify concerns early, and implement timely interventions and follow‑ups to promote retention, persistence, and overall academic success.

Interpret and communicate academic policies, procedures, and program requirements, ensuring students receive accurate, program‑specific information and are referred to Faculty or other supports when appropriate.

Build strong collaborative relationships with Faculty, student services, and registrarial teams to support a coordinated student experience and maintain up‑to‑date knowledge of programs, pathways, and institutional processes.

Maintain specialized advising expertise for assigned programs, updating advising resources and contributing to cross‑training within the advising team.

Use AI‑enabled tools, data insights, and student success plans to prioritize outreach, enhance advising impact, and document all student interactions in a centralized system.

Support student engagement and success initiatives by participating in workshops, events, recruitment activities, and continuous improvement of advising processes, communications, and chatbot content.

WHAT YOU BRING

A bachelor’s degree (Arts, Education, Business, or related field preferred) and 3–5 years of student advising or student‑centered experience in a post‑secondary environment.

Exceptional communication, interpersonal, and de‑escalation skills, with the ability to support diverse student populations with professionalism and empathy.

Strong collaboration skills and the ability to build effective working relationships across teams, while also working independently, prioritizing tasks, and exercising sound judgment.

Proven ability to remain calm and solution‑focused in demanding situations, demonstrating resilience, adaptability, and a positive, student‑centered approach.

Proficiency with advising tools and systems (PeopleSoft an asset), along with strong presentation skills and comfort navigating multiple channels of student support.

WHAT MAKES YOU A DIFFERENCE MAKER?As a difference maker you bring:

Strong judgment and problem‑solving skills to guide students through academic progression, recommend appropriate referrals, and advise on policy exceptions when aligned with institutional intent.

Deep commitment to student success through monitoring progress, supporting academic recovery, and ensuring students receive accurate, timely information and resources.

Collaborative strength in building positive relationships across the College, external institutions, and community partners to maintain current knowledge and enhance the student experience.

Leadership in supporting team development through onboarding, training contributions, sharing program expertise, and participating in continuous learning and process improvements.

Engagement in representing the College at events, contributing to departmental initiatives, and maintaining high‑quality documentation, communication, and advising tools that support data‑informed student success.

  SALARY: AUPE Band Level 8 | Advisor II | $2,515 - $3,266 bi-weekly reflective upon what you bring AKA your education and experience. This is a full time, 2-year term position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.   We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.   Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc. For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application. This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.   Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone. NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel. NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.   Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.   Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.   PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.