About the role
Job Title: Amazon Connect Developer Location: Canada (REMOTE) Type: Contract
Required Qualifications: • 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex. • Strong understanding of contact center operations, Conversation design and technologies. • Strong understanding of IVR design principles, call routing logic, and contact center operations. • Experience with contact center reporting, analytics, and dashboards. • Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda. • Experience with AWS IAM, CloudWatch, and API Gateway. • Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform. • Excellent problem-solving and communication skills. Preferred Qualifications: • AWS Certified Solutions Architect or AWS Certified Developer. • Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows. • Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.). • Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases. • Experience working in agile development environments. • Experience with omnichannel communication strategies.
Key Responsibilities: • Design and deploy Amazon Connect contact center solutions. • Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.). • Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda. • Implement real-time and historical reporting dashboards. • Ensure security, scalability, and compliance of contact center solutions. • Collaborate with cross-functional teams including DevOps, QA, and customer support. • Troubleshoot and optimize existing AWS Connect implementations.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
About Enterprise Solutions Inc.
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.
Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).
We have extensive experience in end-to-end software development using a wide array of technologies. From vendor management to smart automation, ESI will install, implement, and integrate your business infrastructure so that you can operate at full capacity.
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About the role
Job Title: Amazon Connect Developer Location: Canada (REMOTE) Type: Contract
Required Qualifications: • 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex. • Strong understanding of contact center operations, Conversation design and technologies. • Strong understanding of IVR design principles, call routing logic, and contact center operations. • Experience with contact center reporting, analytics, and dashboards. • Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda. • Experience with AWS IAM, CloudWatch, and API Gateway. • Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform. • Excellent problem-solving and communication skills. Preferred Qualifications: • AWS Certified Solutions Architect or AWS Certified Developer. • Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows. • Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.). • Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases. • Experience working in agile development environments. • Experience with omnichannel communication strategies.
Key Responsibilities: • Design and deploy Amazon Connect contact center solutions. • Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.). • Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda. • Implement real-time and historical reporting dashboards. • Ensure security, scalability, and compliance of contact center solutions. • Collaborate with cross-functional teams including DevOps, QA, and customer support. • Troubleshoot and optimize existing AWS Connect implementations.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
About Enterprise Solutions Inc.
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.
Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).
We have extensive experience in end-to-end software development using a wide array of technologies. From vendor management to smart automation, ESI will install, implement, and integrate your business infrastructure so that you can operate at full capacity.