CONSULTANT JOB POSTING (8-month contract) EVENTS PRODUCTION AND ADMINISTRATIVE SUPPORT OFFICER (AUGUST 2026 To March 2027) COMMUNITY LEARNING AND IMPACT TEAM

WHO WE ARE To learn more about us please visit https://prospercanada.org/en/about-us

THE OPPORTUNITY Over the next 3 years, Prosper Canada will be building out a national system of free, high-quality, community-delivered, financial help services across Canada that will enable 1 million people with low incomes to build their financial capability and well-being and connect them to $2 billion in additional income.

Prosper Canada is seeking a dynamic and motivated individual to join our newly expanded Community Learning and Engagement team as an Events Production and Administrative Support Officer on a contract consultant basis. This role will be responsible for supporting the production of high-quality bilingual virtual events and providing administrative support to the Community Learning and Engagement team.

Reporting to: Manager, Community Learning and Engagement Direct reports: n/a - there are no direct staff management responsibilities in this role Key relationships: You will collaborate closely with colleagues across different departments in Prosper Canada, including the Community Learning and Engagement, Community Partnerships and Impact, and Marketing and Communications teams, and work with external partners and vendors.

SUMMARY OF RESPONSIBILITIES

Summary of Responsibilities Support the planning, coordination, delivery and post-production of bilingual (English and French) webinars and virtual hybrid events using Microsoft Teams. Support the Community Learning and Engagement team with administrative tasks including administration of our learning management system and online resource platform, providing user and technical support, data collection and tracking, and other tasks as required.

Virtual Event Delivery & Technical Production Support the Community Learning and Engagement team with end-to-end production of virtual events using platforms such as Microsoft Teams Configure event setup (registration, permissions, breakout rooms, interpretation, integrations) Test all technical elements in advance and manage live delivery, including timing, transitions, and speaker coordination Provide real-time troubleshooting and technical support to presenters and participants Facilitate audience engagement using chat, Q&A, polls, and tools such as Mentimeter

Event Coordination & Post-Production Support the Community Learning and Engagement team with coordination of scheduling, presenter logistics, accessibility supports, and events run of show Manage registration, participant communications, and attendance tracking Oversee recordings, captions, transcripts, and post-event distribution Support evaluation through surveys, feedback collection, and reporting Maintain organized records and materials within Microsoft 365 SharePoint Accessibility, Bilingual Delivery & Inclusion Support bilingual delivery and ensure quality of translated materials Coordinate interpretation (e.g., simultaneous interpretation, ASL/LSQ, CART) Integrate inclusive and accessible design practices across all events and apply equity and inclusion principles across delivery of work

Continuous Improvement & Infrastructure Maintain and suggest improvements to webinar tools, templates, guides, and production processes Identify opportunities to enhance virtual event delivery and participant engagement and experience Contribute to learning, knowledge sharing, and improvements as related to event production, participant experience, and administration processes

Collaboration & Stakeholder Management Collaborate with internal teams and external stakeholders on event and project coordination, and on operational and administrative tasks as required Coordinate speakers, contractors, and accessibility providers

Administrative & Organizational Support Oversee maintenance of our online resource platform, the Learning Hub, using the WordPress content management system and recommend future enhancements Administer our Learning Management System, Thinkific, and respond to learner inquires and technical issues Monitor our user and platform support emails and respond to and/or escalate inquires Help compile reporting content Support provision of content for our stakeholder mailings and newsletters Work with contractors and suppliers as required (e.g., translators, session design consultants) Other related administrative duties as required

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties as and when necessary.

WHAT DOES SUCCESS LOOK LIKE

Target number of webinars and virtual events are successfully delivered Events delivered bilingually with high-quality experience Reduction in technical issues during live events Positive participant satisfaction scores for webinars and events Positive participant engagement metrics (attendance, Q&A participation, feedback) Responsiveness to internal and external email inquiries regarding training or technical challenges Timeliness and accuracy of event reporting and follow-up Target number of new resources are posted to our online resource platform

EXPERIENCE AND COMPETENCIES

Candidates must clearly demonstrate how they meet the essential criteria set out in the table below to be considered for an interview. Candidates should highlight desirable criteria they possess to gain a competitive edge over other candidates at shortlisting or interview stage.

Essential criteria The absolute minimum (non-negotiable) qualifications, skills, experience, or knowledge needed to perform the job effectively.

Experience 2+ years of experience producing high-quality public webinars, and virtual events using Microsoft Teams (webinars/live events) or similar platforms Experience coordinating bilingual or interpreted events using Microsoft Teams or similar platforms Experience coordinating live interpretation, CART, ASL/LSQ Experience working with multiple internal and external stakeholders, such as partners, clients, and vendors.

Skills and knowledge Knowledge of accessibility standards and inclusive event practices Knowledge of with Microsoft Office 365 suite of applications (Teams, SharePoint, Forms, PowerPoint) Knowledge of event analytics, reporting, and evaluation tools Knowledge of learning management systems, and learner analytic tools Basic video editing skills, using tools such as ClipChamp Strong technical troubleshooting skills in live virtual environments Strong organizational skills and attention to detail Ability to work both independently and collaboratively in a fast-paced environment Adaptability and willingness to try new things. Self-motivated and at ease working independently or as part of a team

Desirable criteria The preferred nice-to-have attributes that are beneficial but are not critical to performing the core duties of the job.

Experience Experience with hybrid in-person and virtual events production Experience working with members of equity-seeking groups. Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, Indigenous Peoples, members of racialized communities, people living with disabilities, people of all gender expressions and sexual / romantic orientations, and those experiencing intersectionality

Skills and knowledge Knowledge and experience working with the following platforms: Thinkific LMS, WordPress, Photoshop, Mentimeter Knowledge of the financial empowerment sector and/or not-for-profit environment Fluency in French WHAT WE OFFER This is a fixed rate contract for 26 hours of work per week at an hourly rate of $35.70 plus applicable HST. The consultant will attend virtual team touchpoints and virtual meetings and events. The contract will be approximately eight (8) months in duration from August 2026 to March 2027. The consultant will be available for the full duration of the contract with minimal absences. It is possible that the contract may be extended by mutual agreement.

Please note that our offices are closed on statutory holidays and from Christmas Eve through New Year’s Day.

EMPLOYMENT DETAILS Employment Type: Contract consultant Posting type: new role Work Location: Remote Travel: n/a

APPLICATION DETAILS Full details on how to apply, please visit our career website at https://prospercanada.org/en/files/remote-contract-events-production-and-administrative-support-officer.pdf