Assistant Retail Manager
About the role
At Thyme & Again, we're passionate about delivering exceptional food, outstanding customer service, and creating memorable experiences for our customers and community. We're looking for an energetic, hands-on Retail Assistant Manager to support our Retail Manager in leading our busy retail operation. If you're a natural leader who enjoys coaching a team, solving problems, and spending your day on the retail floor rather than behind a desk, we'd love to hear from you.
What You'll Do As our Retail Assistant Manager, you'll play an integral role in the day-to-day success of our retail operation by: Leading by example on the sales floor and delivering an exceptional customer experience. Supporting, coaching, and developing a high-performing retail team. Assisting with hiring, onboarding, and training new employees. Supervising daily retail operations, merchandising, inventory, and product presentation. Managing opening and closing procedures and responding to operational challenges. Supporting scheduling, shift coverage, and daily workflow planning. Assisting with inventory counts, transfers, ordering, and stock replenishment. Helping administer retail systems including POS, inventory, and operational technology. Maintaining high food safety, health & safety, and operational standards. Collaborating closely with our Kitchen, Bakery, Catering, and Head Office teams to ensure seamless operations. Identifying opportunities to improve processes, efficiency, and the customer experience.
This is a highly visible leadership position where you'll spend the majority of your shift actively supporting your team on the floor while balancing operational and administrative responsibilities.
What We're Looking For We're looking for someone who has: 2-3 years of retail, hospitality, food service, or customer service leadership experience. Previous supervisory or team leadership experience. Experience coaching and developing employees. Strong customer service and communication skills. Excellent organizational and problem-solving abilities. Confidence making decisions and adapting in a fast-paced environment. Experience using POS and inventory management systems (Revel experience is an asset). Food Handler Certification (or willingness to obtain).
What Makes You Successful You are someone who: Leads with positivity, integrity, and accountability. Enjoys coaching others and helping people succeed. Takes initiative and anticipates operational needs. Thrives in a busy environment where priorities change throughout the day. Builds strong relationships with customers and teammates. Is organized, adaptable, and solutions-focused.
Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 lbs. Comfortable bending, reaching, and working in refrigerated storage areas. If you're passionate about leadership, hospitality, and creating exceptional customer experiences, we'd love to hear from you!
About Thyme & Again Creative Catering
For over 30 years Thyme & Again has been serving up unforgettable hospitality experiences across Ottawa. What began as a tiny business with a 400-square foot kitchen with three employees and a lot of heart– has grown into the city’s most creative and dynamic catering company. Today, we operate two lively café-retail spaces, a full bakery, two industrial kitchens, our own event space Nest, and dedicated off-site catering team. We proudly partner with some of the city’s top venues and are known for our delicious, creative menus celebrating the joys of the season and highlight the best of local ingredients and suppliers. At the heart of everything we do is curating memorable experiences – we excel at combining our client’s vision with our expertise to seamlessly bring their events to life.
We love what we do, and it shows!
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Assistant Retail Manager
About the role
At Thyme & Again, we're passionate about delivering exceptional food, outstanding customer service, and creating memorable experiences for our customers and community. We're looking for an energetic, hands-on Retail Assistant Manager to support our Retail Manager in leading our busy retail operation. If you're a natural leader who enjoys coaching a team, solving problems, and spending your day on the retail floor rather than behind a desk, we'd love to hear from you.
What You'll Do As our Retail Assistant Manager, you'll play an integral role in the day-to-day success of our retail operation by: Leading by example on the sales floor and delivering an exceptional customer experience. Supporting, coaching, and developing a high-performing retail team. Assisting with hiring, onboarding, and training new employees. Supervising daily retail operations, merchandising, inventory, and product presentation. Managing opening and closing procedures and responding to operational challenges. Supporting scheduling, shift coverage, and daily workflow planning. Assisting with inventory counts, transfers, ordering, and stock replenishment. Helping administer retail systems including POS, inventory, and operational technology. Maintaining high food safety, health & safety, and operational standards. Collaborating closely with our Kitchen, Bakery, Catering, and Head Office teams to ensure seamless operations. Identifying opportunities to improve processes, efficiency, and the customer experience.
This is a highly visible leadership position where you'll spend the majority of your shift actively supporting your team on the floor while balancing operational and administrative responsibilities.
What We're Looking For We're looking for someone who has: 2-3 years of retail, hospitality, food service, or customer service leadership experience. Previous supervisory or team leadership experience. Experience coaching and developing employees. Strong customer service and communication skills. Excellent organizational and problem-solving abilities. Confidence making decisions and adapting in a fast-paced environment. Experience using POS and inventory management systems (Revel experience is an asset). Food Handler Certification (or willingness to obtain).
What Makes You Successful You are someone who: Leads with positivity, integrity, and accountability. Enjoys coaching others and helping people succeed. Takes initiative and anticipates operational needs. Thrives in a busy environment where priorities change throughout the day. Builds strong relationships with customers and teammates. Is organized, adaptable, and solutions-focused.
Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 lbs. Comfortable bending, reaching, and working in refrigerated storage areas. If you're passionate about leadership, hospitality, and creating exceptional customer experiences, we'd love to hear from you!
About Thyme & Again Creative Catering
For over 30 years Thyme & Again has been serving up unforgettable hospitality experiences across Ottawa. What began as a tiny business with a 400-square foot kitchen with three employees and a lot of heart– has grown into the city’s most creative and dynamic catering company. Today, we operate two lively café-retail spaces, a full bakery, two industrial kitchens, our own event space Nest, and dedicated off-site catering team. We proudly partner with some of the city’s top venues and are known for our delicious, creative menus celebrating the joys of the season and highlight the best of local ingredients and suppliers. At the heart of everything we do is curating memorable experiences – we excel at combining our client’s vision with our expertise to seamlessly bring their events to life.
We love what we do, and it shows!