Operations Officer - Bilingual Location : Mississauga Ontario CAN L4W 5P3 Duration: 8 months Extension possible: Yes, based on performance and business needs. Conversion Possible: Yes, based on performance and business needs. Schedule: Mon- Fri: 8 AM to 4 PM, 9 AM to 5 PM, 10 AM to 6 PM (Could be any shift- candidate must be flexible to work either) Hybrid- on-site for 4 days a week and one day wfh Training Period: 4-6 weeks of training

SUMMARY OF THE ROLE: Typical Day-to-Day Responsibilities: Responsible for handling requests related to AML, including confirming clients’ personal information, conducting KYC checks, and performing thorough validations to ensure compliance with regulatory requirements. This role involves accurately documenting and reporting findings, as well as maintaining clear, professional business communication when interacting with clients. Additionally, you coordinate closely with the AML and Compliance teams to ensure all processes align with internal policies.

MUST HAVE Hard Skills: Bilingual in English and French- written and verbal 4-5 years of banking/financial institute experience Collections experience/ call center experience Prior experience conducting KYC Checks Business writing experience. Tech Savvy- ability to navigate between multiple software Microsoft Office 365 proficiency- Excel, Word and Outlook

SOFT SKILLS: Strong verbal and written communication skills Attention to detail and accuracy Collaboration skills Strong customer service skills

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.