IT Support Specialist – London, ON

Job Description

Be Part of Our Mission

At Tribe Medical, our mission is simple yet powerful: Putting Patient Outcomes First… In Everything We Do. As the exclusive Arthrex agency partner in Canada, we are dedicated to providing world-class surgical medical devices that empower healthcare professionals to deliver the best care possible.

We believe in a shared purpose—helping people and pets across Canada return to their everyday lives and the activities they love. Whether it’s supporting surgeons in hospitals or veterinarians in clinics, our work is guided by intention, integrity, and a deep commitment to improving lives.

At Tribe, we pride ourselves on finding harmony in intention and high performance. We seek individuals who embody the utmost professionalism, tact, diplomacy, and sensitivity—qualities that best represent Tribe and our mission. We provide best-in-class training and medical labs at our ECI facility in Toronto because we are passionate about setting up our people for long-term success.

If you’re ready to take the next step in your career and be part of something truly exceptional, this is your opportunity. Join a team that values your analytical mindset, celebrates your ambition, and supports your journey to becoming a leader in representing the highest-quality, most innovative products in the industry. Together, we’ll shape the future of healthcare in Canada. Apply today!

Important Facts

• Role is based in London, ON with in-office working environment. Preference will be provided to those local to the area.
• Estimated start date: August 2026 or when successful candidate is found.
• This is a new full–time, 12-month contract position. 
• The salary range for this role is: $55,000 – $65,000 CAD
• This role will be overseen by the IT Infrastructure Manager and work day-to-day with our employees across Canada.

Day-to-day responsibilities:

• Provide support to end users for hardware, software, networking, printers, mobile devices, and business applications.
• Respond to and resolve IT support requests through email, phone, and in person while maintaining excellent customer service.
• Install, configure, deploy, maintain, and troubleshoot Windows desktops, laptops, peripherals, and mobile devices.
• Perform user onboarding and offboarding, including workstation setup, account provisioning, software installation, and equipment deployment.
• Administer Microsoft 365, Microsoft Entra ID, and Active Directory, including user accounts, licensing, group memberships, permissions, and Multi-Factor Authentication (MFA).
• Support Windows Server environments, including user management, Group Policy, DNS, DHCP, file permissions, and routine server administration.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, and general network connectivity issues.
• Assist with workstation deployments, hardware replacements, software installations, and IT infrastructure projects.
• Create and maintain technical documentation, standard operating procedures, and IT asset records.
• Perform routine system maintenance and ensure IT systems operate securely and efficiently.
• Perform other related duties as assigned.

Minimum Qualifications & Skills

Required

• Diploma from college or university in Information Technology, Computer Systems, Computer Networking, or a related field.
• 1–2 years of experience in an IT Help Desk or Systems Support role.
• Strong troubleshooting skills with Windows 10 and Windows 11.
• Experience administering Microsoft 365 and Microsoft Entra ID.
• Working knowledge of Active Directory and Windows Server 2016 or newer.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, switches, and wireless networking.
• Experience supporting Microsoft Office applications and common business software.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license and willingness to travel occasionally between company locations.

Preferred Skills

• Exposure to Fortinet firewall administration.
• Experience with SAP Business One or other ERP systems.
• Experience with VMware or other virtualization platforms.
• Knowledge of Microsoft Intune or device management solutions.
• Experience using an IT help desk or ticketing system.

Working Conditions:

Physical Requirements:

• Strength Guidelines

This role does require regular lifting of surgical products and other items as required, you may be required to lift various items of up to 80lbs.

• Motion Parameters

This role is within an in-office working environment where you will be expected to stand for 5–8 hours at a time depending on structure of that day.

• Psychological Demands

This role includes the ability to make quick decisions, attention to detail, multi–task, problem solve and interpret large amounts of information quickly.

Candidate Profile:

• Post-secondary diploma or degree is required.
• 1-2 years experience in Information Technology services, experience in medical device or healthcare environment is preferred and considered an asset.
• Valid Driver’s licence and access to reliable vehicle.
• Comfortable working in an in-office environment.
• Strong ability to analyze complex challenges and make the best decision on behalf of Tribe.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external teams, clients and stakeholders.

Benefits:

• Paid vacation
• Extended healthcare benefits

Company Overview

Tribe Medical Group Inc. is a national medical device sales & distribution company with over 130 employees across Canada, and the exclusive Canadian distributor for Arthrex, Inc. Our mission “Putting Patient Outcomes First… In Everything We Do” drives us to provide orthopaedic surgeons with unparalleled quality in product, service, and medical education as a partner in the pursuit of less invasive healing for the patient.

Tribe Medical is the exclusive distributor for Arthrex in Canada, we are dedicated to delivering world-class surgical medical devices that empower healthcare professionals to provide exceptional care. Our mission is clear - Putting patient outcomes First… in Everything we do. We believe in a shared purpose—helping people in Canada return to their everyday lives and the activities they love. Our work is guided by intention, integrity, and a deep commitment to improving lives.

Tribe Medical is a proud and affirmative equal opportunity employer that is dedicated to diversity and inclusion in the workplace and does not discriminate based on race, colour, religion, gender, identity, age, martial status, disability or any other legally protected status. Tribe makes hiring decisions based solely on qualifications, merit and the current business needed. We encourage everyone to apply.

We thank you for finding our posting and sending in your application - We can’t wait to receive it! Please note that every application we receive is screened by a human and there is no use of AI to support with the screening process.