Position Details

Posting Information

Posting Number

CK54138P

Position Title

Process Improvement Specialist (2 year term)

No. of Staff Required

1

Position Type

FT

If Term position, enter length of Term in months

N/A

Position Groups

Management and Exempt

Division

Corporate Services (DV124)

Department

Finance Systems & Planning (D297)

Department Name

Financial Services

Branch

Finance Systems & Planning (BR297)

Organizational Information

Purpose of your Position - Non Union

Ready to drive meaningful change? Corporate Services is seeking a Process Improvement Specialist for an 18-month term. In this role, you will lead process analysis and continuous improvement initiatives, identify efficiencies, and implement solutions that strengthen service delivery and business performance. As part of the Systems and Planning team, you will help build and manage key program areas while making a lasting impact on our organization and community.

The Finance Systems and Planning team helps the organization solve business challenges by analyzing systems, policy, procedures and processes to optimize workflows. Focused on business process improvements it streamlines operations, reduces redundancies and enhances service delivery.

The Process Improvement Specialist provides strategic leadership in optimizing business unit performance by identifying efficiencies, aligning processes, and driving operational improvements. This role facilitates and guides process analysis, performance management and continuous improvement initiatives across the organization. Through in-depth evaluation of workflows and processes, the Process Improvement Specialist evaluates and implements business solutions that enhance service delivery, maximize resources, and support business units achieving their objectives. As part of the Systems and Planning team, the position will build and manage specific program areas within the Departments suite of services.

Classification Summary - Union

Duties - Union

Results and Activities - Non union

1. Business Unit Performance Optimization

• Provide strategic guidance and support to business units in assessing and improving operational performance.
• Supports the implementation of process redesign to improve efficiency, eliminate redundancies, ensure alignment of task ownership with appropriate roles, and reduce costs ultimately strengthening service delivery across business units.
• Ensuring business units develop and or update standard operating procedures and policies.
• Identify bottlenecks and opportunities for efficiency improvement and cost savings through process modeling

2. Process Analysis and Operational Efficiency

• Conduct in-depth process audits and operational reviews to identify inefficiencies and areas for enhancement.
• Introduce tools, methodologies, and best practices to support business units in streamlining workflows and improving service delivery.
• Collaborate with internal stakeholders to assess and refine processes that reduce complexity and increase agility.
• Identify performance benchmarks and support business units in tracking progress toward operational improvements.

3. Performance Measurement and Reporting

• Establish meaningful performance metrics to assess operational efficiency and service effectiveness.
• Guide business leaders in locating reliable source data to support KPIs, enabling informed decision making.
• Analyze results and provide insights into trends, identifying opportunities for ongoing optimization

4. Continuous Improvement and Innovation

• Identify and implement best practices, emerging trends, and innovative approaches to process optimization.
• Assess programs and services to enhance service levels, decision-making, and customer experience
• Ensures change management practices are incorporated into new business process implementations

5. Define business objectives and Strategic Alignment

• Engage with leadership to define short-term and long-term business objectives.

• Translate strategic goals into measurable process improvement initiatives

• Identify areas where processes do not support business objectives. Ensuring process improvements enhance customer experience and business value.

• Guide business units in the development of Business Cases for process optimization, ensuing alignment with strategic objectives.

Credentials - Union

Knowledge - Non Union

A university degree in Business Administration, or a related field, along with at least two years of experience in business process analysis, performance management, or operational change is required. The Process Improvement Manager requires a deep understanding of business process analysis, performance management, and operational efficiency principles. Expertise in workflow optimization, process mapping, and identifying inefficiencies is essential to support and implement practical improvements. Knowledge of corporate performance measurement frameworks and strategic planning is required. A strong foundation in data analysis techniques and reporting tools is necessary to track performance, identify trends, and support evidence-based decision-making. Additionally, familiarity with governance structures, policy development, and best practices for municipal or public sector organizations is beneficial.

Skills & Abilities - Non Union

Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Visio, is necessary. This role demands strong analytical and conceptual skills to assess complex processes, pinpoint inefficiencies, and provide solutions that enhance operational performance and increase service delivery. Strategic thinking is crucial to ensure process improvements align with corporate priorities and long-term objectives. Effective interpersonal and communication skills are necessary for facilitating discussions, consulting with business unit leaders, and presenting findings to key stakeholders. The ability to convey complex concepts clearly, both verbally and in writing, is essential for influencing decision-making and securing buy-in for recommended changes. The role also requires strong problem-solving skills and the ability to work independently while managing multiple projects. Navigating complex organizational structures and collaborating across departments is critical to ensuring process recommendations are practical and implementable. Balancing long-term strategic objectives with immediate operational needs is necessary for sustained efficiency improvements.

Competencies

Posting Text

Physical Demands

N/A

Special Instructions to Applicant

Additional Hiring Information

The annual salary for this position ranges from $97,500 to $113,000, depending on qualifications and experience. Most candidates can expect to start in the lower to mid-range of this scale, with opportunities for salary growth based on performance and tenure. We offer progressive employment practices and a great work environment. This is an exempt position that offers a competitive salary, employer-paid comprehensive benefits package, an earned day off program, paid vacation and one of Canada’s top pension plans.

The City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.

Pay Rate

$97,500 to $113,000 annually

Posting Date

05/15/2026

Closing Date

06/02/2026

Days of Work

Monday to Friday

Standard Hours per Day

7

Hours of Work

8 am to 4 pm

Work Location

CITY HALL

Specify Work Location

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter

Optional Documents

• Other Document 1

• Other Document 2

• Other Document 3