Job Type: Seasonal & Part-Time Job Status: Open Vacancy Location: Niagara Falls, ON (On-site) Compensation: $20.78/hr

Application Deadline: Applications will be accepted until September 1, 2026, and will be reviewed as they are received.   

Please note that Niagara Parks operates seasonally; therefore, this position is expected to begin between April and July, depending on operational needs.

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

Why You’ll Love Working Here

As a seasonal & part-time team member, you’ll enjoy a variety of perks designed to support you at work and beyond, including:

• Additional $1.55/hr for each hour worked in lieu of benefits (seasonal bargaining unit only)
• Employee Family Assistance Program (EFAP) 
• Vacation Pay
• Discounts at Niagara Parks retail, culinary, and golf locations
• Complimentary passes to Niagara Parks attractions to share with family and friends
• Free entry at Niagara Parks attractions
• Access to the Attractions Ontario Reciprocal Program
• Exclusive Perkopolis discounts
• Free Uniforms
• Free transportation on the WEGO Green Line and Falls Incline Railway

What You’ll Do

• Providing knowledge of all Niagara Parks attractions, venues including hours of operation, bus routes, Accessibility.
• Assists the Manager or Supervisor with display, merchandise, and price changes, as needed.
• Follows established policies and procedures regarding money handling to protect against counterfeit bills.
• Assists in monitoring and reducing shrinkage.
• Maintains a clean and organized work area.
• Follows all established NPC and store procedures regarding money handling.
• Provide guests with information, make suggestions, and give directions.
• Processes cash, credit, debit transactions, operates terminals and ticketing machine.
• Processes vouchers and reservations.
• Sales of Adventure Pass and carefully time ticket the attractions providing guests with ample time between attractions for travel and an opportunity to enjoy other Niagara Parks offerings such as Golf Courses and Culinary experiences.
• Assist with the rental of wheelchairs and strollers.
• Organizes and interacts with large line-ups of guests.
• General stocking of brochures, lanyards, and visitor guides.
• Secure workstations at the end of shift.
• Greeting guests and listening to their questions to provide the service or product that best meets their needs.
• Maintaining a high level of professionalism with guests.
• Maintains video rooms, entrance area, and exit area as applicable.
• Assists with various cleaning duties
• Executes returns if applicable (i.e., returns of merchandise, rain checks due to inclement weather, etc.). 
• Required to work weekends, shift work, and holidays. 
• Complies with the Occupational Health and Safety Act, First Aid, and established policies and procedures.
• Provides guests with information regarding all Niagara Parks Attractions.
• Promotes a positive image of the Niagara Parks Commission.
• Provides quality customer service that meets NPC standards; refers all concerns to Supervisor.
• As assigned.

What You’ll Bring

• Equivalent knowledge and experience.
• Experience with POS systems. 
• Knowledge of cash register and cash handling procedures; interpersonal and communication skills, customer service skills. 
• Knowledge of cleaning procedures and methods, basic numeracy skills; knowledge of relevant health and safety procedures.

Our Commitment to Accessibility & Inclusion

Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or employment@niagaraparks.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.