Position: Enterprise Technical Account Manager (API & Integrations) Location: Toronto, ON Hours: Monday to Friday, 9am to 5pm ET Job Type: 6-month contract to start Posting Type: Open vacancy

Overview

Our client is looking for an Enterprise Technical Account Manager to support a portfolio of high-value clients integrating with our platform via APIs. This is a client-facing role combining technical expertise, problem-solving, and relationship management to ensure seamless integrations and strong platform performance.

Key Responsibilities:

• Act as the primary technical point of contact for enterprise clients
• Support API integrations (REST), troubleshooting, and ongoing optimization
• Diagnose and resolve issues across production and non-production environments
• Manage and prioritize support tickets, ensuring timely resolution and clear communication
• Investigate data discrepancies (e.g., transactions, events, system behavior)
• Lead regular client calls to review performance, issues, and improvements
• Monitor system health (errors, uptime, data quality) and recommend optimizations
• Partner with Engineering, Product, and Delivery teams to resolve issues and launch enhancements
• Create documentation, runbooks, and best practices to improve client success

Key Requirements:

• 3+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing role
• Strong experience working with APIs (REST/HTTP) and troubleshooting integrations
• Hands-on experience with SQL and data analysis
• Ability to explain technical concepts to non-technical stakeholders
• Experience supporting production systems and handling incidents
• Strong communication, organization, and stakeholder management skills
• Comfortable managing multiple clients in a fast-paced environment
• Experience with ad tech, retail media, or advertising APIs
• Familiarity with cloud platforms (AWS, GCP) or DevOps tools
• Basic understanding of Python or scripting
• Experience using AI tools (e.g., ChatGPT, Claude) to support workflows

Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.

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