Customer Service Representative - Dispatch

Job summary

The representative will manage incoming customer inquiries, resolve account issues, and process orders for heating oil and propane. They are also responsible for generating sales leads and collaborating with other departments to ensure a high-quality consumer experience.

Job details

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice. If you are interested in this exciting opportunity with Irving Oil, please apply by October 16, 2026. What We Offer: Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility Competitive Compensation – Including a parking allowance Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one Wellness Support – With 24/7 access to our Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Generate sales leads that develop into new customers Develop understanding of all our products to provide the best solution for our customer needs Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day Work collaboratively with other departments to assist in the resolution of issues or requests Taking ownership for the consumer experience while maintaining professionalism at all times Perform other duties as required to maintain and enhance consumer relations and departmental productivity Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day Your Skills: Strong communication skills with an ability to quickly build rapport and maintain relationships Problem solving/decision making skills as well as an ability to multi-task Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills Ability to work well with others is required Excellent customer service skills Your Experience: High School Diploma or Post-secondary education preferred 1-3 years contact center experience The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​ Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent

What you’ll do

The representative will manage incoming customer inquiries, resolve account issues, and process orders for heating oil and propane. They are also responsible for generating sales leads and collaborating with other departments to ensure a high-quality consumer experience.

Requirements

Candidates should have a high school diploma or post-secondary education and 1-3 years of contact center experience. Strong communication, analytical, and interpersonal skills are required to succeed in this role.

Benefits

• Fitness facility access • Parking allowance • Medical benefits • Dental benefits • Employee & Family Assistance Program • Paid volunteer day • Donation matching program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Problem solving
• Decision making
• Multi-tasking
• Computer literacy
• Organizational skills
• Analytical skills
• Interpersonal skills
• Customer service
• Relationship building
• Conflict resolution
• Sales lead generation
• Rapport Building
• Workplace Inclusivity
• Professionalism
• Organizational Skills
• Analytical Skills
• Decision Making
• Customer Service
• Computer Literacy
• Consumer Relationship Systems
• Value-Added Services
• Sales
• Oil and Gas
• Interpersonal Communications
• Problem Solving
• Multitasking
• Troubleshooting (Problem Solving)
• Dispatching

Job areas

• Customer Service & Support
• Energy
• Sales
• Administrative
• Customer Service Representative/Dispatcher
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives