Dynamics 365 Implementation Consultant

## **Job Description** Overview **Job** **Title:** Microsoft Dynamics 365 Implementation Consultant **Location:** Remote - Canada **Working Hours:** Central Time Zone **Type:** Independent Contract (Contractor / Non-Employee) **Start** **Date:** ASAP **Pay Rate:** $68-$100/hr CAD We are seeking experienced Microsoft Dynamics 365 professionals to support greenfield implementations across Dynamics 365 Finance and Customer Relationship Management (CRM), with a strong emphasis on voice and telephony integration. The ideal candidate will have proven experience delivering end-to-end Dynamics 365 implementations, from solution design through deployment and post-go-live support. Responsibilities **Roles & Responsibilities** - Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules. - Translate business requirements into functional and technical solution designs. - Configure, customize, and deploy Dynamics 365 Finance and CRM solutions. - Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support. - Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation). - Collaborate with telephony vendors and infrastructure teams on integration design. - Design and manage integrations using Power Platform, Azure services, and APIs. - Support data migration, validation, and reconciliation activities. - Ensure security, compliance, and governance standards are met. - Collaborate with business and IT stakeholders and provide implementation best-practice guidance. Qualifications **Required Qualifications** - Proven experience in end-to-end Dynamics 365 Finance and CRM implementations. - Hands-on experience with voice or telephony integrations within Dynamics 365 environments. - Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Dataverse). - Experience with system integrations, APIs, and Azure integration services. - Strong analytical, communication, and stakeholder engagement skills. **Preferred Qualifications** - Microsoft Dynamics 365 or Power Platform certifications. - Experience with Microsoft Teams Voice, Azure Communication Services, or CTI tools. - Experience working on enterprise-scale ERP or CRM transformation programs.