Host, Canada Science & Technology Museum (anticipatory staffing)

Job summary

Hosts serve as the primary point of contact for museum visitors, providing orientation and information while managing the admission process. They also handle financial transactions and assist with safety and security protocols to ensure a positive visitor experience.

Job details

If you are an Ingenium employee, please visit your home page on ADP, select “Myself”. Under Talent, select Career Centre and submit your application - do not create a personal account The purpose of this job posting is to create an active bank of candidates for six months (July 31, 2026, to January 31, 2027). Salary Range: $22.56 to $27.35 per hour Language Requirement: Bilingual (- - C) (definition [https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/language-requirements-candidates.html]) Work location: 1867, St. Laurent Blvd. Ottawa, ON POSITION TYPES * Full-time (37.5 hours per week) * Part-time (12.5 hours minimum per week) * Term (under 6 months) * Casual (no more than 625 hours per one-year period, scheduled on an “at need basis”, “no guaranteed hours”) AVAILABILITY REQUIRED * Weekdays * Saturday and Sunday * Statutory holidays SUMMARY OF DUTIES Hosts serve as the first point of contact for all museum visitors. They create a welcoming and informative first impression by greeting guests, providing orientation, and delivering accurate information about the museum’s programs, services, exhibitions, policies, and special events. Hosts administer the museum’s admission process, including operating the point-of-sale system and handling monetary transactions in accordance with established financial procedures. In their role as ambassadors for Ingenium, Hosts ensure that each visitor’s experience begins positively and reflects the institution’s mission and mandate. They operate the admission desks, support group check-ins, and offer general and tourist-related information to enhance the overall visitor experience. Additionally, they may assist with the safety and security of guests and staff by participating in emergency or fire safety protocols. Hosts also contribute to a smooth and enjoyable visit by assisting with other tasks that support the visitor experience team and the museum’s day-to-day operations. EDUCATION * Successful high school diploma * CPR and First Aid (asset) EXPERIENCE * Experience handling cash and financial transactions; * Experience working in a front facing, customer service environment; * Experience in explaining products, services and/or membership value add to customers. KNOWLEDGE * General knowledge of customer services standards and practices; * General knowledge of the Canada Science and Technology Museum; * General knowledge of Ingenium. COMPETENCIES * Ability to communicate orally in both official languages; * Ability to work well independently without supervision; * Ability to work well as part of a cohesive team and being collaborative; * Ability to process accurate financial transaction (cash); * Ability to multitask (simultaneously handle cash, processing payments, using a computer-based POS system, providing electronic invoices, etc.); * Ability to remain calm and positive during buys times and to efficiently occupy your time during slower periods; * Ability to assess all sorts of situations, remain calm, de-escalate and find a solution by using sound judgement. Security Requirements: Enhanced reliability Classification: Level 1 Union Affiliation: Public Service Alliance of Canada Your application will remain active for 6 months. Please note that only candidates who are selected for the next stage of this selection process will be contacted. Our Commitment to Employment Equity Ingenium champions the values of diversity and inclusion. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Candidates are encouraged to self-identify as members of one or more designated employment equity groups. This is asked in a pre-screening question during the application process. Ingenium provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed with the selection process, please advise us if you require any accommodation.

What you’ll do

Hosts serve as the primary point of contact for museum visitors, providing orientation and information while managing the admission process. They also handle financial transactions and assist with safety and security protocols to ensure a positive visitor experience.

Requirements

Candidates must possess a high school diploma and have experience in front-facing customer service and cash handling. Proficiency in both official languages is required to effectively communicate with all museum guests.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Point-of-sale systems · Preferred
• Bilingual communication · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Point-of-sale systems
• Bilingual communication
• Conflict de-escalation
• Financial transactions
• Emergency protocols
• Visitor orientation
• Multitasking
• Team collaboration
• Problem solving
• Public relations
• Employment Equity
• Cash Handling
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Multilingualism
• Customer Service
• Communication
• Fire Safety
• Invoicing
• Operations
• Point Of Sale
• Public Service
• Security Requirements Analysis
• Greeting Customers

Job areas

• Customer Service & Support
• Government & Public Sector
• Science & Research
• Security & Safety
• Museum Specialist
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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