Desktop Support - (Must be Fluent in English and French Language)

Job Title: Desktop Support Location: Trapp Ave, VC, BC, Canada (Onsite) Experience - 3+ Yrs Must Fluent – English and French Language Position Overview The Refresh Specialist plays a critical role in maintaining the organization's technology infrastructure by managing the end-to-end lifecycle of laptop assets. This position is responsible for the timely collection of out-of-warranty devices and the seamless deployment of replacement laptops to internal team members, ensuring minimal disruption to daily operations. Key Responsibilities: Asset Collection & Recovery: Coordinate the retrieval of out-of-warranty laptops from internal team members, ensuring all devices are properly accounted for and processed in accordance with company asset management policies. Device Deployment: Prepare, configure, and deploy replacement laptops to end users, ensuring each device meets organizational standards and is ready for immediate use. Lifecycle Management: Track and manage laptop warranty status, proactively identifying devices due for replacement and maintaining an accurate inventory of all hardware assets. User Communication & Support: Serve as the primary point of contact for team members throughout the refresh process, providing clear timelines, instructions, and support to ensure a smooth transition between devices. Data Integrity & Security: Ensure proper data migration, backup, and secure wiping of retired devices in compliance with IT security protocols and data governance policies. Documentation & Reporting: Maintain detailed records of all refresh activities, including deployment schedules, asset tracking logs, and status reports for leadership review. Collaboration: Work closely with IT support, procurement, and facilities teams to coordinate logistics, resolve issues, and optimize the refresh process.

Manage the end-to-end lifecycle of laptop assets, including the collection of out-of-warranty devices and deployment of replacements. Ensure data integrity through secure wiping and migration while maintaining accurate hardware inventory records.

Requires over 3 years of experience in desktop support and full fluency in both English and French. Candidates must be able to handle hardware configuration and coordinate logistics for asset refreshes.

Identified from the job description. Confirm important requirements above.

• Desktop Support
• Asset Management
• Hardware Deployment
• Laptop Lifecycle Management
• Data Migration
• IT Security Protocols
• Inventory Management
• English Fluency
• French Fluency
• User Support

Minimum experience

2+ years

Apply by

Aug 26, 2026