System Support Specialist

Job summary

The System Support Specialist supports enterprise resource planning (ERP) applications by troubleshooting issues and implementing system improvements. They also contribute to system upgrades, configuration, and provide training to users to ensure operational requirements are met.

Job details

Company Description The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you! Job Description The House of Commons’ Digital Services and Real Property is currently looking to staff the System Support Specialist position. This recruitment and selection process is restricted to House of Commons employees. As the System Support Specialist, you will play a key role in supporting the enterprise resource planning (ERP) applications that enable Human Resources and Financial Services business processes across the House of Commons. You will work directly with users to troubleshoot and resolve application issues, identify root causes, develop practical workarounds and help implement longer-term solutions that improve system reliability and functionality. Working as part of a multidisciplinary ERP team, you will contribute to system upgrades, enhancements, releases and continuous improvement initiatives by supporting testing, configuration, reporting, data integrity and security administration activities. You will also provide guidance and training to users, help translate evolving business needs into effective system solutions, and contribute to ensuring ERP applications continue to meet operational and client service requirements. Top Reasons to Join the ERP Program team: Join a collaborative team where you will support critical ERP applications, solve meaningful business and system challenges, and contribute to improvements that strengthen Human Resources and Financial Services operations while enhancing the overall client experience. Qualifications Education: University degree with specialization in one or more of the following areas information technology, accounting, finance, business administration, commerce, procurement, asset management, human resource management, OR relevant combination of education, experience and training in a related field. Experiences: Experience providing first-line support to users experiencing difficulties with business applications and their interfaces; Experience troubleshooting, analyzing, prioritizing and resolving application issues, including identifying root causes and developing workarounds or resolution documentation; Experience supporting release management activities, including testing, validating and deploying application releases, patches, upgrades or enhancements; Experience supporting clients with new or modified application functionality, including upgrades, customizations or reporting requirements; Experience analyzing business or reporting needs and translating requirements into system solutions or customized reports; Experience communicating technical information and providing guidance to non-technical users; Recent experience managing multiple priorities and issues in a fast-paced environment. Assets: Knowledge of the structure, data relationships, functionality, tools and interfaces of a corporate Enterprise Resource Planning (ERP) solution, including its integration with other systems; Experience using Unit4 ERP and SAP Concur for financial and expense management; Experience developing and delivering training related to application changes, upgrades or new functionality. Additional Information We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected]. Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles. We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available. Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis. Learn more about us! Visit Ourcommons.ca. To learn about our hiring process, visit Eligibility and Selection. Open to: Employees of the House of Commons Administration Language Requirements: Bilingual (English and French) Closing Date (YYYY-MM-DD): 2026-10-04 Outcome: Fixed Term Hours: Full-time (35 hours a week) Rate of Pay ($): 77 436 - 97 979 Classification: ADG-E

What you’ll do

The System Support Specialist supports enterprise resource planning (ERP) applications by troubleshooting issues and implementing system improvements. They also contribute to system upgrades, configuration, and provide training to users to ensure operational requirements are met.

Requirements

Candidates must possess a university degree in a relevant field such as information technology, accounting, or business administration. Experience in providing first-line application support, release management, and translating business needs into system solutions is required.

Listed skills

• Reporting · Preferred
• Troubleshooting · Preferred
• Configuration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• System support
• ERP applications
• Troubleshooting
• Application testing
• Configuration
• Reporting
• Data integrity
• Security administration
• Release management
• Business process analysis
• Technical communication
• Unit4 ERP
• SAP Concur
• Training delivery
• Business Process
• Communication
• Operations
• Troubleshooting (Problem Solving)
• Reliability
• Asset Management
• Procurement
• Continuous Improvement Process
• Business Administration
• Financial Services
• Enterprise Resource Planning
• Finance
• SAP Applications
• Information Technology
• Data Integrity
• Accounting
• Human Resource Management
• Release Management
• Real Property
• Multilingualism
• Expense Management
• Bilingual (French/English)
• Workplace Inclusivity
• Security Administration
• SAP Concur (Travel And Invoice Software)
• System Support
• Reading Comprehension

Job areas

• Technology
• Government & Public Sector
• Finance & Accounting
• Human Resources
• Customer Service & Support
• Systems Support Representative
• Application Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists