TeleServices Agents

Service New Brunswick Administrative Services Level 3 / TeleServices Agents Casual 15988 (R85-2026/27-083) Open Competition Flexible Service New Brunswick (SNB) is seeking individuals to join the TeleServices Branch as TeleServices Agents. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers [https://reviews.canadastop100.com/top-employer-service-new-brunswick?_gl=1*5lelx3*_ga*MTI2MjY0NjEzNC4xNzQyODQxODI3*_ga_H481FDLVWD*czE3NjQyNjU4NTgkbzkkZzAkdDE3NjQyNjU4NTgkajYwJGwwJGgw#atlantic] for 2026! What We Offer At SNB, our people are at the heart of everything we do. We are: * Human-Centered: We prioritize well-being and flexibility for our employees. * Driven by Growth: We invest in your professional development and career advancement. * Celebrating Excellence: We recognize and reward outstanding contributions. * United by Purpose: Every project you work on makes a real difference for New Brunswickers. * Empowered to Decide: We trust our teams to make decisions and innovate boldly. With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package. We are a dynamic team of professionals who are passionate about our province, its residents and excellence in delivery service. SNB Teleservices provides over-the-phone government services to the public using a variety of computerized databases in accordance to related acts, policies and procedure. As a member of the TeleServices Team, the successful candidates will be responsible for: * Obtaining knowledge about government services offered by SNB TeleServices * Assessing client needs, verifying information, updating databases, processing transactions and payments, forward information to appropriate business partners * Using resources including online manuals, guides, and contacts in other government departments * Understanding and navigating the software of SNB, as well as of various partners * Problem solving and escalating concerns as needed * Collecting, compiling and tracking data to take the pulse on services * Providing floor coaching, team support, and/or on-the-job training as you gain experience or as needed Please ensure that you indicate the competition number 15988 (R85-2026/27-083) when applying. ESSENTIAL QUALIFICATIONS: High School Diploma and a post-secondary diploma in related field. A minimum of three (3) years of related work experience in a related field. An equivalent combination of education, training and experience may be considered. Written and spoken competence in English and French is required. Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified. OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required: * Some weekday evenings and weekend work hours may be required. * Candidates will be required to undergo Criminal History Clearance prior to appointment. BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies: * Client Service Orientation * Effective Interactive Communication * Flexibility * Results Orientation * Teamwork and Cooperation * Ability to use Office Technology, Software and Applications * Planning and Organizing Skills * Written Communication TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies: * Ability to use Office Technology, Software and Applications * Planning and Organizing Skills * Written Communication Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment. Salary: $22.41 - $27.18 hourly - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation We strongly encourage you to submit your application via the online portal by using the “Apply Online” button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by August 28, 2026 and indicate competition number 15988 (R85-2026/27-083) In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected] [[email protected]]. This competition may be used to fill future vacancies at the same level. We thank all those who apply however only those selected for further consideration will be contacted. Candidates registered with the Equal Employment Opportunity Program [https://www2.gnb.ca/content/gnb/en/departments/finance/services/services_renderer.5028.html] and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment. We promote a scent-reduced environment. We are an Equal Opportunity Employer. The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

TeleServices Agents provide over-the-phone government services to the public by assessing client needs and processing transactions. They are also responsible for updating databases, providing floor coaching, and collaborating with various government departments.

Candidates must possess a high school diploma and a post-secondary diploma in a related field, along with at least three years of relevant work experience. Proficiency in both English and French is mandatory for this position.

• Employee recognition program • Mentoring program • Training and development opportunities • Leadership development • Comprehensive employee benefits package

• Problem solvingPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Client service orientation
• Effective interactive communication
• Flexibility
• Results orientation
• Teamwork and cooperation
• Office technology
• Software proficiency
• Planning and organizing
• Written communication
• Problem solving
• Data entry
• Transaction processing
• Database management
• Training
• Coaching
• Client Needs Assessment
• Equipment Operation
• People Oriented
• Results Orientation
• Bilingual (French/English)
• Planning
• Clerical Works
• Data Processing
• Cooperation
• Finance
• Innovation
• Interactive Communications
• Problem Solving
• Leadership Development
• Mentorship
• Public Service
• Writing
• Teamwork

• Customer Service & Support
• Government & Public Sector
• Administrative
• Service Agent
• Unclassified Specialized Occupation

Minimum education

High school

Minimum experience

2+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

40 hours per week